Workshop Controller at DHL

A TYPICAL DAY MAY INVOLVE

• To process and support with the operational workflow which will result in a safe and efficient workshop operation for Finished Vehicle Solutions
• To manage a team of Technicians and the day to day processing of day work and WIP
• Assign job sheets to technicians and cross reference job times with Autodata
• Control the management of aged WIP to ensure customer SLA's are met
• Liaise with Contracts Team leads of ELF requests and future planning requirements
• Ensure that processes are followed to optimise revenue opportunities and adhere to KPI's.
• Liaise with sites stakeholders e.g Health & Safety / Facilities / Bodyshop to support in ad-hoc requests
• Conduct ad-hoc jobs such as assisting with flat batteries, moving vehicles, road tests and collecting parts
• This role will be required to learn customer requirements, assist with parts and the fleet administration team

THIS ROLE WOULD SUIT PEOPLE WHO

• Previous experience within a Workshop/Technician management or similar role with the experience of managing job allocations is essential
• Experience within the motor/automotive industry
• Be a qualified Technician (level 3 or higher) is essential
• Good stakeholder management and customer management skills
• Excellent communication skills - Verbal and written
• Happy and comfortable to answer and deal with enquiries from account team and workshop team
• IT Literate - Comfortable to use I test drive, BMS, Auto pad and Customer related portals that assist with us performing to the customer SLA's.
• Full driving license is essential