Careers at Allianz UK

Key Accountabilities

• End-to-end delivery of multiple complex change projects, ensuring alignment with business goals.
• Defining and managing project plans, milestones, budgets, and resource needs using Agile, Waterfall, or hybrid methodologies.
• Engaging internal and external stakeholders, including managing third-party relationships and commercial terms.
• Driving urgency, pace, and clarity while maintaining strong communication and engagement across all stakeholder groups.
• Monitoring project benefits and ensuring alignment with strategic objectives throughout the lifecycle.
• Managing risks, issues, dependencies, and operational impacts to ensure minimal disruption to business-as-usual.
• Ensuring compliance with regulatory requirements, supporting project closure, and contributing to continuous improvement in delivery practices

Skills & Experience

• Experience within project and change delivery, having delivered a variety of projects of different types and sizes using both Waterfall and Agile methodologies.
• Strong understanding of change management and implementing people, process and systems change
• Forward thinking, with experience in planning and forecasting and the ability to understand and manage risk proactively
• Demonstrative experience of problem solving and removing impediments
• Excellent communication skills, coupled with exemplary stakeholder management, with the ability to influence at all levels
• A growth mind-set with process improvement ability, focused on continuous improvement
• Ability to manage a budget including forecasting and estimating
• Experience managing suppliers
• Understanding of IT systems development lifecycle
• Project, Agile or Change management qualifications would be an advantage but not essential
• Experience within Insurance/Financial services would be beneficial but not essential
• Experience of working within a Finance Portfolio, knowledge of finance systems and process would be desirable
• Knowledge of ERP systems e.g. SAP would also be desirable

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About You

In this role you will:

• Lead the performance management of suppliers within the retained IT, digital, distribution & Intragroup category, ensuring delivery against contractual KPIs, SLAs, and business expectations.
• Monitor, track, and report supplier performance, identifying issues, assessing root causes, and ensuring timely resolution and improvement planning.
• Drive value and innovation from key intra-group supplier relationships, ensuring adequate management of the relationship itself as well as the appropriate management of the key subcontractors in line with the Group Outsourcing Policy, UK regulations and Allianz Holdings Board’s expectations.
• Manage key intra-group supplier performance through the adherence to SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) as well as appropriate incident management, in collaboration with contract owners/ business stakeholders.
• Manage operational risk and governance, including performance reviews, incident tracking, and business continuity planning in partnership with the wider business.
• Build strong working relationships with key suppliers, enabling collaborative engagement and structured review cycles focused on value, performance, and innovation and sustainability outcomes.
• Support implementation and exit processes for operational suppliers, ensuring appropriate controls, systems, and transition planning are in place.
• Identify and deliver value-added initiatives, including cost savings, service enhancements, ESG improvements, and technology or automation opportunities.
• Embed supplier improvement plans and continuous improvement programmes, ensuring actions are closed and documented with measurable outcomes.
• Act as a key point of contact for internal stakeholders, ensuring the business receives consistent and high-performing service from our third parties.
• Work with Procurement and Group teams to align supplier performance objectives and contribute to cross-category improvement initiatives.

Essential Skills

• Strong background in supplier relationship or performance management, within IT and digital categories.
• In-depth understanding of supplier treatment frameworks, supplier governance, and issue resolution processes.
• Proven experience working cross-functionally with Procurement, Operational teams, and third-party suppliers.
• Strong analytical skills and attention to detail, with experience in reporting, performance tracking, and data-led decision-making.
• Excellent communication and interpersonal skills, with the ability to manage both supplier and stakeholder relationships at varying levels.
• Ability to work independently and collaboratively across a matrixed organisation.
• Experience managing contract performance, improvement plans, and continuous improvement initiatives.
• Comfortable managing multiple categories or workstreams in a fast-paced, operationally complex environment.