Allianz UK is part of the Allianz Group, one of the world’s leading financial services providers with more than 88 million customers in over 70 different countries.
In the UK, we offer a range of commercial and personal lines insurance products. We provide insurance for businesses, from sole traders to large commercial organisations, which are sold thr...
Read more about this company
Supplier Performance Manager - Retained IT & Intragroup
Lead the performance management of suppliers within the retained IT, digital, distribution & Intragroup category, ensuring delivery against contractual KPIs, SLAs, and business expectations.
Monitor, track, and report supplier performance, identifying issues, assessing root causes, and ensuring timely resolution and improvement planning.
Drive value and innovation from key intra-group supplier relationships, ensuring adequate management of the relationship itself as well as the appropriate management of the key subcontractors in line with the Group Outsourcing Policy, UK regulations and Allianz Holdings Board’s expectations.
Manage key intra-group supplier performance through the adherence to SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) as well as appropriate incident management, in collaboration with contract owners/ business stakeholders.
Manage operational risk and governance, including performance reviews, incident tracking, and business continuity planning in partnership with the wider business.
Build strong working relationships with key suppliers, enabling collaborative engagement and structured review cycles focused on value, performance, and innovation and sustainability outcomes.
Support implementation and exit processes for operational suppliers, ensuring appropriate controls, systems, and transition planning are in place.
Identify and deliver value-added initiatives, including cost savings, service enhancements, ESG improvements, and technology or automation opportunities.
Embed supplier improvement plans and continuous improvement programmes, ensuring actions are closed and documented with measurable outcomes.
Act as a key point of contact for internal stakeholders, ensuring the business receives consistent and high-performing service from our third parties.
Work with Procurement and Group teams to align supplier performance objectives and contribute to cross-category improvement initiatives.
Essential Skills
Strong background in supplier relationship or performance management, within IT and digital categories.
In-depth understanding of supplier treatment frameworks, supplier governance, and issue resolution processes.
Proven experience working cross-functionally with Procurement, Operational teams, and third-party suppliers.
Strong analytical skills and attention to detail, with experience in reporting, performance tracking, and data-led decision-making.
Excellent communication and interpersonal skills, with the ability to manage both supplier and stakeholder relationships at varying levels.
Ability to work independently and collaboratively across a matrixed organisation.
Experience managing contract performance, improvement plans, and continuous improvement initiatives.
Comfortable managing multiple categories or workstreams in a fast-paced, operationally complex environment.
Gmail
Yahoomail