Jobs Openings at Vanguard

We are seeking an outstanding individual to lead our Market & Competitive Intelligence function within the European Executive Office. The role sits at the center of the European business and is responsible for shaping how the European Leadership Team and Boards understand market reality, competitive dynamics and emerging industry shifts.  

The Head of Market & Competitive Intelligence will define the external insight agenda; determining what matters, how it should be analysed, and how it is synthesized for executive decision-makers. While the role does not own strategy or execution, it plays a critical role in shaping strategic choices by grounding decisions in rigorous, forward-looking market intelligence. This role requires the incumbent to be, or to become, deeply externally networked across the European asset management ecosystem, maintaining active relationships with industry leaders, advisors, data providers and thought leaders. 

This is a high visibility leadership position with regular exposure to senior leadership and Board-level discussions.  

Key Responsibilities 

The role has three core pillars: 

European Market & Competitive Intelligence 

• Define and prioritise the firm’s market and competitor intelligence agenda. 
• Lead analysis of competitors’ strategy, product evolution, pricing, distribution and business model shifts. 
• Monitor industry structure trends including flows, fee dynamics, regulatory developments and ecosystem disruption. 
• Build and sustain a strong external network to source insight, challenge internal perspectives and identify emerging themes ahead of market consensus. 
• Identify emerging risks and opportunities across a 12–36 month horizon. 
• Translate competitive and market developments into clear, forward-looking implications for Vanguard’s strategy, positioning and operating choices in Europe. 

Analytical Frameworks & Insight Architecture 

• Develop structured competitor profiles, ecosystem maps and thematic deep dives. 
• Maintain disciplined horizon scanning to reduce strategic surprise. 
• Leverage advanced analytics and AI-enabled tools to enhance competitive monitoring, synthesis and insight generation, raising both the speed and quality of executive intelligence. 

Executive & Board-level Synthesis 

• Curate market and competitive content for Executive Committee and Board materials. 
• Proactively shape leadership dialogue by surfacing emerging competitive trends and framing second- and third-order implications, ensuring focus on what may change next, not just what has already changed. 
• Ensure a coherent, externally grounded enterprise narrative, raising the clarity and consistency of market-related insight across the organisation.  
• Provide concise briefing materials to support senior decision-making. 

Key Capabilities 

• Creates a high‑performance culture through coaching, continuous feedback, and deliberate talent development. 
• Deep understanding of the European asset management and wealth ecosystem. 
• Strong external orientation, commercial judgement and strategic pattern recognition. 
• Capability and ambition to act as a driver of AI adoption, translating new tools into practical, high-impact ways of working. 
• Exceptional synthesis and visualization skills — able to distil complexity into clarity. 
• Credibility and gravitas to engage senior stakeholders, and the confidence to challenge internal assumptions with evidence and insight.  
• High standards for clarity, precision and executive communication. 

Special Factors: 

• Vanguard is not offering visa sponsorship for this position. 
• This position is hybrid and would require you to be in the office three days per week 

End Date: March 30, 2026

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What You’ll Do

• Develop and maintain reliable iOS applications, ensuring a simple and intuitive investing experience for customers
• Participate in the full application lifecycle, from feature design and coding to testing and release
• Write, test, and maintain code, programs, and reports, applying automated testing techniques
• Provide senior-level system analysis, design, development, and implementation for applications and databases
• Integrate third-party products and conduct design, code, and test reviews to identify and resolve issues
• Understand client business functions, technology needs, and Vanguard’s tools, applications, and databases
• Adhere to IT and Information Security policies, contribute to special projects, and perform additional duties as assigned

What You Bring

• Hands-on iOS development experience with a track record of shipping apps in finance, fintech, banking, e-commerce, or large-scale consumer platforms (e.g., streaming)
• Proficient in Swift
• Strong experience with Combine
• Solid expertise in iOS testing tools and frameworks
• Strong ability to translate product goals into technical solutions that enhance user experience
• Experience working with CI/CD pipelines, including Bamboo and Fastlane

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What you’ll do

• Maintain and audit client and prospect databases, providing research, market insights, and analytical support to enhance sales outcomes.
• Coordinate client follow-ups, respond to inquiries, and assist Sales Executives in maximizing engagement with clients and prospects.
• Organize and support sales meetings, events, and reporting, contributing to data-driven decision making.
• Participate in special projects and initiatives, supporting both Wholesale and Advisory sales teams.

What you bring

• Experience in sales support, administration, or related roles; Financial Services experience preferred but not essential.
• Undergraduate degree or equivalent combination of education and experience.
• Strong organizational, communication, and collaboration skills.

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The Role

• The Client Communications Manager is responsible for developing, implementing, and overseeing effective communication strategies for Vanguard UK Personal Investor Clients. 
• This role ensures that all client communications reflect Vanguard’s values, support client needs, drive regulatory adherence and progress business objectives. Client communications should foster loyalty and advocacy and help cut the complexity of investing.  
• The ideal candidate is a skilled communicator and strategic thinker, who can manage multiple projects, collaborate with internal teams, and deliver clear, impactful messaging that enhances the client experience.  

In this role you will 

• Develop the UKPI client communications strategy, through collaboration with multiple functions and within the CX org. To cover servicing and journey comms along with personalized nudges to drive client behaviour
• Articulate key KPIs and measure success of client comms, using results to pivot the strategy where needed
• Develop and execute client communication plans to support UKPI business objectives and drive client engagement, increased satisfaction and client value
• Develop requirements for an integrated MarTech stack to deliver servicing comms and personalized communication across multiple channels
• Identifies the best media and channels for communicating effectively and engaging various external client audiences
• Work with MarTech team to deliver functionality and ensure it meets business objectives
• Develop a Communications Framework and serve as the primary point of contact and ultimate decision maker for all client communications, facilitating comms from UKPI Teams through a matrix structure
• Manage Communication risk and put in place effective mitigation strategies 
• Coordinate with and support Client Experience Journey Owners, Strategy and Offer, Marketing, Technology, Operations , Compliance and project teams to ensure accurate and consistent messaging, ensuring the most appropriate channel is used to deliver seamless client experiences
• Own the Communications Calendar to ensure full visibility of client messaging, cohorts and facilitate priority calls, where appropriate
• Build and own a Communications Library of all client account communications to ensure good governance and transparency
• Monitor and analyse client feedback, leveraging insights to improve communication strategies and service delivery
• Manage incident communications and sensitive client issues, ensuring transparency and resolution
• Lead a team of two communications specialists. Train and support team members and communication owners across the business to drive consistency and best practices for client interaction and communications 
• Keep up to date with industry trends and best practices to continuously enhance communication approaches

What it takes

• Previous experience in a fast-paced financial services client communications management role
• Strong background and understanding of Marketing Technology, CRM and with communication platforms 
• Exceptional written and verbal communication skills
• Strong interpersonal skills and the ability to collaborate and build rapport and work effectively in a matrix structure
• Strong organisational and project management abilities
• Ability to handle confidential information and sensitive issues with discretion
• Demonstrated problem-solving skills and a client-focused mindset
• Adaptability and willingness to learn new technologies and communication methods

Special Factors 

• Vanguard is not offering visa sponsorship for this position
• This is a hybrid position and would require you to work in the office 3 days per week (Tuesday, Wednesday & Thursday) 

End Date: March 30, 2026