Jobs at Hilton

What will I be doing?

As Night Receptionist, you will provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Night Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Night Manager and Night Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Night Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Flexibility to work night shifts
   

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About the job

Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether you are currently on full time employment, education, or just looking to make some extra money, this might just be the job for you!

A World Of Rewards

• Hourly Rate of £12.71 per hour
• Opportunity to work additional hours when you can
• Monthly gratuity payments included in pay
• We offer our casual team members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no extra cost
• Free hot meals when on duty
• Free parking when on shift (subject to availability)
• Modern and inclusive Team Member’s areas
• Taxi contribution to late night workers
• Access to employee assistance for mental health and wellbeing
• 2 x Annual staff celebration events/regular recognition events

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About the job

No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
Hilton London metropole is delighted to be recruiting now for a 12 month Marketing Intern.
We require all successful candidates to hold the right to work and be able to complete a full time internship as part of a university course.

A world of Reward

• £13.79 per hour

Travel and food discounts: 100 discounted hotel nights per year plus 50% off Food & Beverage (subject to individual outlets)

• Free meals on duty
• Holiday: 28 days including bank holidays (increasing yearly)
• Pension scheme
• High street discounts: with Perks at Work
• Grow your career and Personal Development: programmes designed to support your career
• 24/7 access to Employee Assistant Programme (EAP) & Wellbeing Hub
• And more!

What are we looking for?

As with any job, we do have certain criteria that you will need to meet in order to be considered for this amazing opportunity.

• You’ve got strong communication skills
• You’re passionate about marketing, and you like to/have been involved in lots of different projects
• You’re flexible and have an adaptable working style with an ability to learn quickly multi task and think on your feet
• You to think big, outside the lines and creatively
• You love to use your initiative and consider yourself a self-starter
• You’re an avid user of social media and a lover of content. You’re can’t help yourself signing up for new social platforms, brand emails and thinking about ways to create fun and relatable content
• A roll-up-your-sleeves attitude
• Very Desirable - Experience of Adobe InDesign, Illustrator, Photoshop and Premier Pro
• It is expected that the placement student will serve every guest in line with hotel brand standards.
• Comply with all relevant legislation governing hygiene, fire, health & safety at work and adhere to rules, regulations & policies of the hotel
• Attend work on a 39-hour weekly rota
• Carry out all duties with a positive, courteous & friendly manner
   

What will I be doing?

• Support with designing creative materials for Internal & External Comms
• Support with driving specific awareness through social media communication on our social channels, capturing images and content
• Support in copywriting online & offline marketing
• Maintain compliance with Hilton's brand standards
• Support the Marketing & Communications team on a range of projects
• Monthly Social Media reporting, daily social media monitoring, including getting involved in social conversations and monitoring competitor's activity
• Maintain the hotel's online presence on Hilton.com and 3rd party websites & responding to reviews
• Support with photoshoots
• General admin assistance in support of key team projects and initiatives