Careers at ABM UK

About the Role:

We are seeking a dedicated Night Shift Supervisor to oversee operations during the night shift at ABM UK. In this role, you will ensure that all cleaning and maintenance tasks are completed to the highest standards. You will lead a team, manage workloads, and ensure compliance with health and safety regulations. Your role will be essential in maintaining a clean, safe, and well-maintained environment for our clients and their patrons.

Key Responsibilities:

• Supervising the night shift team to ensure efficient operations and high-quality cleanliness standards
• Conducting regular inspections of work areas to ensure compliance with health, safety, and environmental regulations
• Training and mentoring staff, ensuring that they understand their responsibilities and adhere to company policies
• Managing the allocation of resources and equipment for night shift operations
• Reporting any incidents, issues, or maintenance requirements to appropriate management
• Maintaining accurate records of staffing levels, attendance, and cleaning schedules

Requirements:

• Proven experience in a supervisory role, preferably within the cleaning or facilities management industry
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to work autonomously and manage time effectively
• A solid understanding of health and safety regulations
• Flexibility to work night shifts and varying schedules

Requirements

• Proven experience in a supervisory role, strong leadership skills, excellent communication abilities, understanding of health and safety regulations, flexibility to work night shifts.

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OVERVIEW OF JOB DESCRIPTION

The SO will ensure exemplary standards of Security and Customer Service are provided to the client and visitors to the site at all times. The SO is the public face of the Security Team and should act with professionalism at all times. A can-do attitude is essential in this highly influential role

Main Duties & Responsibilities:

• To readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.
• Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions, being proactive at all times.
• Be professional, pleasant, friendly, courteous and helpful at all times whilst carry out duties to the highest standard.
• To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
• Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively offering assistance wherever opportunities arise.
• To ensure that the site is a safe and non-threatening environment for all visitors/tenants.
• Ensuring all incidents are managed in accordance with site policies and procedures.
• Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and supported at all times.
• Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve.
• To record/log all non-conformances and emergencies with the appropriate control room operatives.
• To deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully informed at all times.
• Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging and reporting incidents in line with site/company polices.
• Maintain vigilance and highlight/manage unauthorised access by banned individuals.
• Provide assistance to third party contractors/visitors ensuring all site procedures/policies are adhered to.
• To liaise closely with statutory authorities, dealing with incidents and the provision of information.
• Ensure radio procedures are adhered to at all times.
• Ensure all events/incidents are recorded in the SO notebook correctly and notebook policies are adhered to at all times.
• Undertake any other reasonable duties as required to meet the needs of the business.
• Any other reasonable duties as requested by your line manager.
• Ensure a timely response to all security issues and events.
• Complete all training requirements as requested by line manager.
• Be available to cover at least 1 additional shift per month if requested to cover absence/annual leave.
• Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team.
• Support the Supervisor in conducting regular audits as required.
• N.B – Core tasks are as above, although this list is not exhaustive.

ESSENTIAL SKILLS:

• Excellent organisational skills with the ability to balance competing priorities and workloads.
• Excellent written and verbal communication skills.
• Ability to work unsupervised and take responsibility.
• Ability to remain calm under pressure.
• Adaptable and flexible in approach to work required.
• Willingness and ability to work as a member of a team.
• Report writing/Presentation skills.
• Excellent observational skills