Billing Analyst at Robert Walters

Job Description

As an Order to Cash Billing Analyst, you will be responsible for the timely and accurate generation of billing documents, ensuring they are sent promptly to customers to facilitate swift conversion of debt into cash. You will support the overall efficiency of the order-to-cash function which involves leveraging bespoke systems to assess and rate customer activity prior to billing, ensuring accuracy, compliance, and optimal cash flow.

You will always provide an excellent level of customer service to both your internal and external stakeholders offering clear and accurate communication throughout the collections and query resolution process.

Key duties of an Order to Cash Billing Analyst

• Rating and pricing of customer activity using bespoke systems.
• Generate orders and billing (invoice/credit) for via S/4HANA SD (both manually and via templates)
• Manage and reconcile interfaces from external systems to AR ledgers (Boomi) 
• Coordinate with entities to agree order data timelines allowing for timely billing creation 
• Send invoices/credits to customers in a timely manner
• Pro-actively resolve Billing queries liaising with BU entities and Collections to fix issues
• Support internal and external audits by providing necessary documentation
• Respond to customer and internal queries professionally and promptly and work closely with customers to resolve any outstanding queries
• Share any learning and support peers, specifically working with risk, collections, customer services, transport, sites/depots and commercial teams to resolve issues.
• Demonstrate flexibility in transitioning between sub-teams as needed
• Proactively seek the opportunity for new and existing process improvements and assist implementation where appropriate
• Take appropriate corrective action and identify, recommend solutions to any errors or mistakes

Qualifications

• Have used Excel and be familiar with basic functions (pivot & filter)
• Working knowledge of Outlook, PowerPoint and Word preferred
• Fundamental literacy and numeracy skills to be demonstrated with a willingness to learn and improve mindset
• Nice to Have: Have used SAP (ECC6 or S/4) OR equivalent ERP system
• Nice to Have: Knowledge of different UK Domestic VAT rates (Standard, Reduced, Zero Rated, Exempt)

Additional Information

• Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
• Annual Leave – Competitive holiday entitlement of 24 Days plus 8 Bank Holidays
• Pension scheme – we want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer
• Life Assurance - x2 your annual salary 
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!