Customer Supply Chain Representative at Coca-Cola Europacific Partners

What we expect of you:

• We are looking for energetic, accountable and focused individuals who are passionate about delivering service to our customers. We value diversity in our teams and are looking to hear from talented individuals with the aspiration to develop themselves within a dynamic organization. If you can demonstrate that you have this potential we will help you unlock it.

As part of our team, what will you do?

• As part of the Customer Service Team at Customer Logistics, this role is responsible for processing our customer orders on time and accurately. . You could be dealing with grocers, wholesalers, high street retailers and fast food outlets, the contact is diverse and varied. Adhering to operational processes will help to support both cost and service metrics whilst delighting our customers each and every day.

Your main responsibilities

• Process sales orders received from customers through the SAP system to meet customer requirements.
• Manage customer concerns/complaints/supply issues by ensuring effective communication, trend analysis to facilitate in development of corrective actions, and follow up to ensure close out of issues, and effectively manage communication on progress with customers.
• Deal with any on the day issues for deliveries by liaising with Customers and key stakeholders in order to deliver customer requirements
• Building mutually beneficial relationships with Customers

Key Stakeholders in this role are:

 Customer contacts

• CCEP internal
• CCEP Supply Chain Functions

Skill Requirements/Competencies:

• Demonstrated Customer Service experience with a strong focus on problem solving skills
• Ability to work as a team in a fast paced environment, with attention to detail
• An effective communicator who is capable of building excellent Customer Service relationships
• PC skills and Excel spreadsheet experience
• Preference for candidates with good working knowledge of SAP or Salesforce
• Organised and methodical with the ability to work in a controlled and structured way