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  • Posted: Jan 7, 2026
    Deadline: Not specified
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  • As the world’s largest contract logistics specialist, we create competitive advantage for customers through customized logistics solutions based on globally standardized warehousing, transportation and integrated services components. We bring sector expertise, global scale and local knowledge to design and manage supply chains from raw materials and manufa...
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    General Manager

    A TYPICAL DAY MAY INVOLVE

    • Leading Complex Site Operations – Oversee a dynamic, high-variety warehousing environment, ensuring premium retail and packaging standards are met.
    • Promoting Engagement & Culture – Host town halls, provide updates, and lead cultural transformation with a personable, soft-touch approach that inspires teams and strengthens engagement.
    • Managing Customer Relationships – Build strong, collaborative partnerships with the customer team, ensuring seamless communication and consistently delivering a premium customer experience.
    • Driving Health & Safety Excellence – Maintain a “Safety First” culture, conduct incident investigations, and ensure compliance with high-security protocols and reverse logistics processes.
    • Monitoring Performance & Engagement – Review KPIs, track operational performance, and lead initiatives to support Employee engagement, fostering a culture of continuous improvement.
    • Resource Planning & Returns Management – Align forecasts with customer needs, manage staffing for seasonal peaks, and oversee returns and reverse logistics with precision.

    THIS ROLE WOULD SUIT PEOPLE WHO

    • Operational Leaders – Individuals with a strong track record of managing complex, high-security warehousing environments and delivering results through effective leadership and collaboration.
    • Customer-Centric Leaders – People skilled at managing on-site customer relationships, delivering premium brand standards, and driving exceptional CX.
    • Engaging Communicators – Leaders who bring personality, empathy, and a personal touch to inspire teams and improve engagement scores.
    • Change Agents – Professionals passionate about cultural transformation, continuous improvement, and elevating good processes to great.
    • Retail & Reverse Logistics Experts – Those with experience in premium retail packaging, returns management, and high-security environments.
    • Data-Driven & Strategic Thinkers – Individuals who can analyse KPIs, manage resource planning, and balance operational efficiency with customer expectations.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to DHL on careers.dhl.com to apply

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