Learning and Development Officer at G4S

About the Role

The Learning and Development Officer/Specialist role is a pivotal position in the development of all G4S PTS staff. 

This role will be responsible for delivering high-quality training programs covering Inductions, continuing professional development and programs designed to support other areas of the G4S network.

Experts in their field, such as L&D specialists, may sometimes be requested to provide additional support to staff.</p>

As an experienced Learning and Development Officer, you will be responsible for ensuring that the training delivery meets high-quality standards to ensure we equip our staff with the necessary knowledge and skills to provide excellent service, safety, and a patient centred approach to service users across the G4S Patient Transport Services contract. 

Some of the key responsibilities for this role are;

• To provide continuing and ongoing support to staff members throughout their careers, enabling their continued professional development
• To facilitate educational support, mentorship, and feedback to all staff taking specific and focused responsibility for their education, development and learning
• To enable and facilitate G4S staff to deliver high-quality pre-hospital patient care by providing innovative, efficient and effective in–house development, training and education
• Promote high-quality patient care by being an advocate for G4S core values
• Participate in the development and implementation of service improvement, research and policies, promoting G4S PTS strategic objectives and supporting specific initiatives
• To participate in the delivery of key objectives as defined by clinical governance / Health and safety legislation and wider legislative bodies
• To undertake and facilitate additional ad-hoc training as directed
• Gather information from and provide detailed feedback (in response to verbal/written reports or direct supervision) to staff where necessary to promote a change in behaviour, including communication, discussion and action planning with learners and staff
• Facilitate the learning and development of staff identified as requiring remedial support in a manner that challenges poor performance and empowers individuals to achieve their potential
• Act as a positive role model, encouraging transparency and support in an open and honest culture where staff feel able to challenge poor practice and suggest improvements to service delivery and patient care
• Maintain standards of personal and professional development
• Deliver all training packages in accordance with awarding body guidelines
• Maintain accurate training records in accordance with G4S PTS guidelines
• Play an active role in suggesting course content utilising aids to assist the L&D Manager in developing training packages to support current and future operations</li>

About you

• The successful candidate will need to demonstrate previous experience within a Learning and Development environment and willing to work towards achieving a minimum Level 3 in Education and Training, Moving and Handling Trainer qualification, First Aid at Work and Automated External Defibrillator Trainer/Assessor if these are not already held.
• It is essential that you are a dynamic and engaging individual who shares our ethics and values to deliver a first class service and is eager to support the Training deliver.
• Training by example, with the ability to be resilient, confident with a tenacious can-do attitude.  You must have the ability to embrace complexity, be a part of a busy and fast paced environment and be flexible and adaptable to deal with ever-changing scenarios.
• A proven professional with professionalism and integrity, you will play an integral part of the G4S Patient Transport Services Learning and Development Team.