Matchday Catering Operator/Bartender at Crystal Palace Football Club

About this role:

• If you have experience in the catering and events industry or a passion for customer service – we want to hear from you! You will be engaging, enthusiastic and have a thirst to learn and grow. You want to be a part of the buzz and excitement of a match day by being the face of Crystal Palace Football Club and providing excellent service to the customers of our many bars and kiosks.
• Our match days are typically on Saturdays with some weekday evening and Sunday matches and the typical shift day is 6-8 hours depending on the game.

Responsibilities:

• Take initiative and participate in the set-up of kiosks and bars, stock and supplies
• Welcome guests and taking orders
• Process payments on POS devices in an efficient manner
• Maintain counters and fridges with sufficient supplies of stock throughout the service period, as guided by your manager.
• Ensure stock rooms and areas are organised and clean, to ensure easy stock rotation and reconciliation.
• Where necessary, assist in the back of house areas: kitchen and food preparation, pot wash and stock deliveries
• Perform clean-up duties after each shift and ensure that concession stand is sanitized and tidied to a high standard
• Serving alcohol responsibly and following the club’s Challenge 25 Policy
• Adhering to all Health & Safety policies including the club’s Food Safety Management Systems
• Carrying out any other reasonable duties asked of you from within your team and management including being flexible in covering tasks outside of your role-specific duties.
• Maintain an immaculate personal presentation with a polished professional appearance.
• Other duties and responsibilities as required by line manager.
• Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Experience, Skills and Qualifications:

• A positive attitude and be prepared to help the team
• Experience in catering, hospitality or food service
• Strong customer service and communication skills
• Engaging and easy to talk to
• Reliable, punctual and trustworthy