Senior Innovation Design Lead at HSBC

You’ll partner closely with senior team members to explore forward-looking design opportunities, identifying future customer needs by responding to technological and societal shifts, and shaping concepts that span from speculation to pilot. This is a relatively new area to the bank and an exciting time to join our team! 

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll

• Explore Emerging Opportunities: Support the discovery and framing of new service or product spaces through trend research, synthesis of insights, and identification of future possibilities
• Design with Vision: Create early-stage concepts, storyboards, prototypes, and service journeys that bring speculative or future-focused ideas to life
• Communicate the ‘Why’ and the ‘What’: Craft compelling design narratives using visual, written, or interactive storytelling to clearly articulate design intent and value
• Co-create with Purpose: Participate in design sprints, ideation workshops, and collaborative sessions with partners across product, strategy, tech, and research
• Think Globally, Act Strategically: Balance imagination with feasibility—keeping concepts grounded in business, technical, and cultural realities across global markets

To be successful in this role you should meet the following requirements:

• A Creative Toolkit: Experience in product design, speculative design, or innovation-focused roles, with a portfolio that shows strong conceptual thinking and strategic framing
• Human-Centred Mindset: A clear understanding of design research and human-centred design principles, and how they apply to long-term or ambiguous challenges
• Prototyping and  Storytelling Skills: Confidence using tools like Figma, and strong ability to communicate through visuals, prototypes, and storytelling methods
• Curiosity for What’s Next: A passion for emerging technology, cultural shifts, and changing customer behaviours—and the confidence to challenge the status quo
• Strong Collaboration and  Communication: Comfortable working in cross-functional teams, open to feedback, and effective at influencing and building relationships across disciplines