Job Openings at HSBC

The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers’ transactional or service requests and answering specific product queries.  Our Customer Service Representatives also educate our customers around HSBC self-service devices and actively speak to them around HSBC’s digital platforms, giving them the choice of how they wish to bank with us.

We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful, but is not essential, what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

Within this role you will:

• Provide exceptional face-to-face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures
• Process a wide range of transactions, whilst maintaining a high degree of accuracy
• Have excellent attention to detail
• Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms
• Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers

What do I need to be successful?

• Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
• The ability to take ownership of customer enquiries through to resolution - you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service
• Be resilient to a continuous changing environment  

When & Where you'll work

• Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday) This is a full time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

• You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Representative training course is 8 days in total split over 2 weeks. 
• As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

• We offer an attractive minimum starting salary of £24,000 based on 35 hours per week, plus an annual discretionary performance bonus.

You will also receive:

• Over six weeks’ holiday. This includes bank and public holidays with the option to buy more
• Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts
• A market-leading employer Pension contribution
• BUPA Healthcare
• Life Assurance, equivalent to four times your annual salary
• Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
• Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate

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You’ll primary responsibility for the development of broker relationships. This will include identification and onboarding of new broker relationships as well as the development and broadening of relationships with existing brokers.

In this role, you’ll :

• Cultivate and manage relationships with brokers and other introducers to drive business opportunities.
• Develop and implement effective strategies to expand our network of brokers and introducers and work closely with the marketing team to create targeted campaigns and promotional materials for broker engagement
• Collaborate with internal teams to ensure timely issuance of indicative terms and seamless onboarding of clients introduced by brokers.
• Build relationships with the Local Directors, Regional Managers and Relationship Managers within London; inspiring and motivating colleagues to ensure a consistent broker proposition is delivered.
• Conduct market research to identify trends, competitor activities, and potential opportunities for business growth.
• Provide training and support to brokers on our products, credit appetite and capability and stay informed about industry regulations and compliance requirements relevant to broker interactions.
• To be successful in this role you should meet the following requirements:
• Proven experience in business development, particularly in the financial services sector with a track record of deal origination and execution via the broker market
• Proven ability to work alongside and regularly interact with brokers and hold strategic conversations with complex requirements
• Strong understanding of banking products, services, and financial markets
• Excellent communication and negotiation skills with the ability to deliver compelling presentations, along with a willingness and ability to interact and quickly build relationships with internal and external stakeholders.
• Analytical mindset with the ability to interpret financial data and make strategic recommendations, working in a fast-paced environment, managing multiple workstreams and competing deadlines, using excellent time management, planning and organization skills.
• Influencing skills and ability to build positive working relationships with intermediaries, colleagues, and other stakeholders.

Opening up a world of opportunity.

• Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

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You’ll partner closely with senior team members to explore forward-looking design opportunities, identifying future customer needs by responding to technological and societal shifts, and shaping concepts that span from speculation to pilot. This is a relatively new area to the bank and an exciting time to join our team! 

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll

• Explore Emerging Opportunities: Support the discovery and framing of new service or product spaces through trend research, synthesis of insights, and identification of future possibilities
• Design with Vision: Create early-stage concepts, storyboards, prototypes, and service journeys that bring speculative or future-focused ideas to life
• Communicate the ‘Why’ and the ‘What’: Craft compelling design narratives using visual, written, or interactive storytelling to clearly articulate design intent and value
• Co-create with Purpose: Participate in design sprints, ideation workshops, and collaborative sessions with partners across product, strategy, tech, and research
• Think Globally, Act Strategically: Balance imagination with feasibility—keeping concepts grounded in business, technical, and cultural realities across global markets

To be successful in this role you should meet the following requirements:

• A Creative Toolkit: Experience in product design, speculative design, or innovation-focused roles, with a portfolio that shows strong conceptual thinking and strategic framing
• Human-Centred Mindset: A clear understanding of design research and human-centred design principles, and how they apply to long-term or ambiguous challenges
• Prototyping and  Storytelling Skills: Confidence using tools like Figma, and strong ability to communicate through visuals, prototypes, and storytelling methods
• Curiosity for What’s Next: A passion for emerging technology, cultural shifts, and changing customer behaviours—and the confidence to challenge the status quo
• Strong Collaboration and  Communication: Comfortable working in cross-functional teams, open to feedback, and effective at influencing and building relationships across disciplines