Technical Services Manager at JLL

ROLE PURPOSE

The Technical Services Manager provides tactical operational leadership and direction to on-site engineering teams. This role ensures effective day-to-day management of engineering operations while maintaining contractual compliance and driving improvements in productivity, delivery efficiency, and service quality. The position holds responsibility for promoting and maintaining 100% Health & Safety compliance and auditing standards across all teams.

KEY RESPONSIBILITIES

Operational Management

• Manage and oversee daily engineering operations activities
• Exercise formal management responsibilities for allocated teams
• Set team priorities to ensure task completion and coordinate work activities across departments
• Drive engineering performance improvements to exceed service delivery standards
• Support implementation and adoption of Management Information Systems

Health, Safety & Compliance

• Ensure engineering teams maintain 100% compliance with Health & Safety requirements
• Oversee audit compliance, toolbox talks, tool checks, and equipment calibration
• Work within and promote Health, Safety and Environmental policies and procedures
• Ensure completion of all mandatory training within teams

Team Leadership & Development

• Engage and coach supervisors in performance management practices
• Inspire engineers to deliver excellence aligned with KPIs, H&S standards, and internal procedures
• Conduct monthly performance reviews within engineering teams
• Drive and encourage development through formal learning and on-the-job experience
• Recognize, respect, and reward team contributions and achievements
• Lead teams with a 'drive for change' attitude and role model leadership capabilities

Customer Service & Stakeholder Management

• Demonstrate strong service orientation and commitment to high customer service standards
• Present professional image while promoting one-team ethos for clients, occupiers, and visitors
• Understand contract SLAs and KPIs, ensuring engineering teams deliver to specifications
• Engage confidently with external and internal stakeholders across all organizational levels
• Ensure timely and transparent communications throughout the JLL family

Continuous Improvement

• Understand Integral processes and make decisions guided by policies, procedures, and business plans
• Innovate management practices and processes to meet changing business circumstances
• Manage action plans to implement improvement initiatives
• Challenge superiors constructively to optimize team effectiveness and efficiency
• Support colleagues and use judgment to resolve daily technical and operational problems
• Advise and support the Engineering Services Director (ESD)

ESSENTIAL EXPERIENCE & QUALIFICATIONS

Required Experience

• Demonstrated experience in similar management role
• Proven leadership capabilities in technical environments
• Experience building positive relationships with teams and stakeholders

Technical Qualifications

• Relevant engineering qualifications
• Understanding of engineering operations and maintenance practices

Key Competencies

• Excellent interpersonal, written, and verbal communication skills
• Ability to communicate using appropriate styles, methods, and timing
• Capability to clearly communicate work tasks and secure commitment to high performance levels
• Resourcefulness in acquiring additional professional expertise
• Tact and diplomacy in handling sensitive issues and information exchange
• Professional demeanor with colleagues, clients, and customers
• Self-motivated with strong team collaboration abilities
• Ability to maintain objective and positive focus during high-pressure periods
• Enthusiasm and energy about work with ability to inspire others

Personal Attributes

• Strong service orientation and customer awareness
• Commitment to excellence in service delivery
• Ability to role model organizational leadership capabilities
• Capacity to work effectively under sustained work pressure