64 years on from the opening of our first branch in Glasgow, Arnold Clark is Europe’s largest independently owned motor dealer, with a proud history and exciting future.
We sell over 280,000 cars a year – but that isn’t just down to our salespeople. All of our employees play a valuable role in our continued success, and we put customer experience a...
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About the role
At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch.
This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties
- Preparing the showroom and cars for the day ahead
- Assist with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential skills
- You’ll be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it’s vital you are eager to progress within this role to car sales
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About the role
Arnold Clark Customer Advisors are key members of staff who uphold our company ethos to deliver customer service of the highest level.
This responsible role in our rental business centre involves a high level of organisation – and a genuine interest in delivering a great customer experience. You will be dynamic, enthusiastic and able to show great attention to detail, while always being a friendly point of contact for customers.
Day-to-day duties
- Dealing with requests from customers and other departments within Arnold Clark via email and over the phone.
- Placing and amending bookings.
- Carrying out follow-up calls and emails for existing bookings.
- Taking payments and processing banking.
- Using different booking platforms.
- Updating our systems on a regular basis.
Essential skills
- A high level of accuracy and ability to multi-task.
- Excellent interpersonal skills, in person and over the phone.
- The ability to work well under pressure.
- A proactive and flexible attitude.
- The ability to work well as part of a team.
- Good computer literacy and accurate keyboard skills.
- Highly motivated and committed to delivering outstanding customer service.
- Ability to meet deadlines and hit departmental targets.
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About the role
As a Buyer for Arnold Clark, Europe’s largest independently owned car retailer, you’ll be passionate about your career and keen to take it to the next level. Reporting to the Procurement Manager, you’ll be responsible for negotiating with a diverse range of national and international suppliers, developing service level agreements and managing supplier performance.
This is an exceptional opportunity to develop and progress within a department during a period of growth. You’ll have the autonomy and scope to develop new ideas, projects, processes and sourcing opportunities.
Day-to-day duties
- Developing and implementing category strategies
- Preparing negotiation strategy to achieve the desired outcomes
- Effectively managing, negotiating and controlling spend categories
- Preparing tender documents and receiving, evaluating and making award recommendations
- Proactively managing supplier relationships to continually identify savings and business improvement opportunities
- Monitoring and investigating new products and sources of supply
- Staying up to date with market conditions
Essential skills
- Extensive negotiating experience
- Excellent influencing skills, with the ability to adapt to a variety of styles
- Proven track record of delivering results
- The ability to drive an agenda along with sound project management skills
- High levels of organisation and attention to detail
- A proactive, customer-focused approach
- Excellent computer literacy and the ability to write persuasive tender documents
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About the role
Arnold Clark is Europe’s largest independently owned car retailer, with a workforce of over 11,000 employees. As an HR Assistant, you will be a flexible and capable person who is able to deal with an exceptionally varied workload and communicate effectively with a large variety of people.
You’ll be involved in all aspects of employee relations in this dynamic commercial organisation – from maternity and welfare meetings to workplace issues.
Day-to-day duties
- Dealing with all aspects of employee relations across the company.
- Working across multiple sites and liaising with employees and managers to give them advice. (For the moment, communication will be via video call. Travel to branches will be required once you have completed training
- Managing welfare meetings and OH referrals.
- Carrying out all the relevant processes relating to our family friendly policies.
- Managing ill-health cases (with supervision).
- Administration within the HR department, including flexible working and general administration.
Essential skills
- An assertive and confident approach.
- Fantastic communication and influencing skills.
- A full driving licence.
- Ability to demonstrate up-to-date knowledge of current employment law.
- Attention to detail and strong administrative skills.
- Excellent time management skills and high levels of initiative.
- Ability to present yourself in a professional manner.
- Comfortable working both independently and as part of a busy team.
Nice to have (but not essential)
- Currently working towards gaining your CIPD qualification.
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About the role
We offer:
- £25,500 with no company car or £23,500 with company car
- On target earnings of £35,000-£40,000 with uncapped earning potential
- A flexible five-day working week
- 33 days’ annual leave
- All the training you need to thrive in your role
- Private healthcare
- Life Assurance
- Generous retail discounts
- Maternity & Paternity packages
Are you a people person with a real passion for sales?
We’re looking for an ambitious and confident Sales Consultant to join the team at our Smart/BYD branch in Perth.
What’s the job?
You’ll be known as a Product Consultant at Arnold Clark but your role will be heavily sales focused. Be sure though, this isn’t any kind of sales job.
Forget suits, ties and devoting your entire life to the showroom floor. Instead, say hello to a car sales role that gives you permission to be yourself, showcase your amazing customer service skills and enjoy every working day to the full.
As an Arnold Clark Product Consultant, you’ll be with our customers every step of the way – from the moment they walk through the door right through to offering them a great aftersales experience. This role is all about helping our customers find the right car based on what they need and building up strong, positive relationships with them through every step of the process.
From our comfortable uniforms and range of staff benefits to our five-day working week commission structure, we’re giving you all the tools to succeed – and still enjoy your life outside work.
You also don’t need to be a car fanatic to be a Product Consultant (although we like those, too!) All we ask is that you love helping people, have buckets of energy and enthusiasm and can rise to any challenges along the way.
Sound like you?
On an average day, you’ll be…
- Helping our customers find the right car, based on what they need
- Delivering outstanding, 5-star service for every customer – that means going the extra mile for everyone who walks through the door
- Building and maintaining lasting and sincere relationships with customers through every step of the sales process
- Selling the right sales package for the customer, from finance to servicing, with integrity and professionalism at the top of your list
- Co-ordinating the order and delivery of vehicles and keep everything running smoothly
- Meeting those monthly sales expectations and customer experience standards like a boss
- Working as part of a dynamic team to make sure deadlines are met and we always make good on our promises
- Staying in touch with our customers to offer them a great aftersales experience
The skills and qualities you need…
- Fantastic communication, organisation and people skills – we want people who love what they do!
- Bags of energy and enthusiasm
- An understanding that being organised and remembering the little details helps us to deliver our promises and exceed expectations
- The desire to have a career that’s lasting and fulfilling
- A full driving licence held for a minimum of 1 year
Method of Application
Use the link(s) below to apply on company website.
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