Vacancies at DHL

A TYPICAL DAY MAY INVOLVE

• Provide overall leadership for all Back of House (BOH) operations, including ramp, Turnaround Operations, Dock (baggage handling) and pushback, ensuring safe, efficient, and high-performing service delivery.
• Champion a strong health and safety culture, ensuring full regulatory compliance and embedding safe systems of work across all operational areas.
• Lead and develop a workforce of 200+ colleagues and operational managers, fostering accountability, engagement, and continuous improvement.
• Attending customer meetings, represent DHL at stakeholder meetings, setting strategic direction and driving efficiencies and operational excellence.
• Drive performance through effective people management, engagement initiatives, and robust attendance and absence control.
• Partner with senior stakeholders to deliver operational change, optimise resources, and support key business objectives.

THIS ROLE WOULD SUIT PEOPLE WHO

• Proven senior operations leader delivering high performance in complex, fast-paced environments.
• Confident, visible leader able to inspire large, multisite teams and set clear direction.
• Change-driven and improvement-focused, with a strong commitment to safety and operational excellence.
• Inclusive people leader experienced in managing managers, driving engagement, performance, and wellbeing.
• Calm, resilient decision maker in high-pressure operational settings.
• Proud brand ambassador with a strong focus on safety, teamwork, and customer service.
• Aviation experience desirable but not essential.
• Full UK manual driving licence essential.

SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL

To obtain a full airside ID, you must:

• Be able to provide five years' address history
• Be able to provide five years' reference history (employment/education/benefit claim/character)
• Pass a pre-employment Drug and Alcohol test

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WHAT YOU'LL DO

• Co-ordinate the implementation of the programme agenda and related projects
• Ensure programme stakeholders are kept informed of progress, and stay aligned to the programme & project goals
• Prepare programme & project schedules and perform programme/project tracking and reporting
• Identify when delivery performance deviates from agreed milestones and timelines and escalate issues as necessary
• Ensure that all required programme & project documentation is completed and up-to-date
• Programme managed on time, on budget, within scope and within agreed quality standards
• Coordinate programme & project schedules by compiling tasks, costs, timescales and resource requirement lists from key project participants indicating start and completion dates, responsibilities and dependencies
• Deliver programme, project & key initiative updates in weekly and monthly meetings
• Perform progress tracking and reporting of issues
• Document scope changes and track approval by required parties to ensure benefit realisation
• Manages Risk, Issues, Dependencies and Actions with programme
• Develop strong relationships with internal / external stakeholder through the deployment of good communication and programme reviews
• Manage the programme RACI
• Responsible for implementing project management methodology and risk management process. Ensuring the programme and project plans reflect the status at the end of every week.
• Ensure all required project documentation is completed to quality standards, kept up to date, available throughout the project and maintained in the project database
• Support in the application of the ACT change management methodology and approach. Identify and aware of different stakeholders impact on the project to achieve business benefits

WHAT YOU'LL BRING

• DEPICT or PM101 OR PRINCE2 project management methodology (essential)
• 5 years experience in a programme or project management environment (essential)
• Degree or Higher Education (desirable)

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WHAT YOU'LL DO

• Lead full operational, financial and safety responsibility for the site, ensuring efficient, compliant and profitable performance.
• Champion a positive people culture by fostering colleague engagement, wellbeing, recognition and open communication—creating an inclusive environment where teams can thrive.
• Drive a culture of standardisation and continuous improvement, ensuring SOPs, WIs and operational processes are consistently applied and enhanced.
• Develop, coach and empower the leadership team—ensuring strong succession planning, capability building, and performance management across all levels.
• Build and maintain strong customer relationships, leading commercial reviews, supporting business growth opportunities, and ensuring SLA delivery.
• Oversee resource planning, operational performance, risk management and site-wide KPIs—proactively addressing gaps, driving operational excellence and engaging teams in site priorities.

THIS ROLE WOULD SUIT PEOPLE WHO

• Are experienced operational leaders from large‑scale warehouse environments, confident managing high‑volume, fast‑moving logistics operations.
• Bring exposure to transport operations as well as warehousing or have the appetite and capability to step into a role that spans both areas.
• Have a strong “right first time” mindset, with the ability to lead transformational change and embed continuous improvement practices.
• Are confident influencers who build trust with customers, stakeholders, and internal teams at all levels.
• Possess strong commercial acumen and the ability to balance cost, quality and service while driving profitable growth.
• Lead with a blend of results focus and respectful, people‑centric leadership, inspiring teams to perform at their best.