Job Vacancies at Visa

Job Description

The Visa Commercial Solutions (VCS) Small & Medium Business (SMB) Europe team has responsibility for the regional P&L, European SMB strategy and client engagement with our issuing financial institutions and partners. The team serves financial institutions, fintechs, partners and their downstream clients serving SMBs through tailored payment solutions and propositions.

This role will be responsible for supporting growth for the SMB portfolio, through supporting European client engagements and growth initiatives.

What we expect day to day

• Support client engagements with Visa clients and prospectives including supporting client pitching materials, workshop preparation and facilitation
• Act as the sales solution expert for our solutions, helping the business development and AE teams position and present our capability to clients
• Manage the new client attack pipeline, researching, identifying and developing sales strategies to win new clients. Work would include engaging and progressing relationship development with identified clients
• Run portfolio and funnel analysis and to identify new growth opportunities
• Lead / support pan-European sales initiatives and projects which support Visa’s long-term SMB objectives
• Partner with multiple cross-functional teams to drive repeatable sales approach to SMB growth
• Support the activation of events and client activities, working in partnership with marketing

Qualifications

• Demonstrated analytical skills including strong proficiency with Excel/Google Sheets (lookups, pivots, basic modeling) and slide development (PowerPoint/Slides)
• Foundational understanding of the SMB segment and interest in payments/fintech and partner ecosystems
• Experience in sales, strategy or go-to-market roles preferred
• Clear, concise communicator who can turn data into simple stories; strong writing, structuring, and presentation skills
• High degree of ownership and follow through; comfortable managing multiple workstreams, deadlines, and stakeholders in a matrixed environment
• Collaborative teammate with a positive, learning oriented mindset and the confidence to ask clarifying questions
• Professional integrity, sound judgment, and respect for data governance and confidentiality

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Job Description

The Payment Investigations Specialist will be the primary point of contact for all cross border payment-related queries. This role involves investigating and resolving issues related to cross border payments that have either left our ecosystem or are incoming. The specialist will ensure timely and accurate resolution while maintaining high service standards.

Key Responsibilities:

• Act as the escalation point for cross border payment-related queries across the organization.
• Investigate and resolve cross border payment issues, ensuring compliance with internal policies and external regulations.
• Communicate effectively with internal teams, clients, partners, and suppliers to resolve inquiries.
• Monitor and track cross border payment issues to ensure timely resolution.
• Document all investigation processes and outcomes for future reference.
• Collaborate with other departments to improve payment processes and reduce the occurrence of issues.
• Provide training and support to team members on payment investigation procedures.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Qualifications

Basic Qualifications:

• Minimum of 6 months of work experience or a Bachelor's Degree

Preferred Qualifications:

• 2 or more years of work experience
• Bachelor’s degree in Finance, Business, or a related field.
• Proven experience in a similar role within the financial services industry.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Familiarity with ISO 20022 messaging standards is a plus.
• Proficiency in relevant software and tools.
• Experience with payment processing systems.
• Knowledge of international payment regulations.
• Previous exposure to customer service roles.
• Key Competencies
• Attention to Detail
• Analytical Thinking
• Problem-Solving
• Time Management
• Communication
• Team Collaboration