Vacancies at JLL

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

• Identify learning needs within assigned business units through completion of learning needs analysis activities. Develop professional, collaborative relationships with business unit leaders.
• Collaborate to design, develop and maintain training solutions and components.
• Provides reporting to business area and training management.
• Assist in educating employees on the use of My Learning (Workday).
• Communicate effectively and proactively with subject matter experts, business partners and all stakeholders.
• With supervision, manages project resources (people and material) to ensure deliverables are completed in scope and on schedule.
• Work in partnership with the management team to create and develop training documentation including training courses, user guides, training presentations and trainer lesson plans.
• Process Improvement.
• Identify areas for improvement in operational processes and implement best practices to enhance productivity and quality.
• Interacting with colleagues at all levels, across all departments.
• Ensuring compliance with regulations, processes, and procedures.
• Process Analysis & Optimization. Conduct comprehensive assessments of current FM processes including work order management, preventive maintenance, vendor management and service delivery workflows. Map existing processes to identify bottlenecks and improvement opportunities. Develop standardized procedures and best practices across Operations Centre, Helpdesk & Hybrid sites.
• Provides Support Team managers & Operations Centre Manager in periods of absence.
• Strong analytical and problem-solving abilities with the capacity to make quick decisions in high-pressure situations while maintaining focus on safety and service quality.

Required Qualifications and Skills

• Education: Qualification in Facilities Management, Engineering, Business Administration, or related field. i.e  IOSH NEBOSH
• Experience: Minimum 3 years of facilities management experience with at least 2 years in a supervisory or management role. Experience managing commercial office buildings, industrial facilities, or mixed-use properties strongly preferred.
• Leadership Skills: Proven ability to lead and motivate diverse teams in a dynamic environment. Experience with performance management, team development, and change management initiatives.
• Communication and Relationship Management: Excellent verbal and written communication skills with the ability to interact effectively with senior executives, building occupants, vendors, and regulatory officials.
• Technology Proficiency: Proficiency with facilities management software (CAFM/CMMS), Microsoft Office Suite, and building automation systems. Experience with data analysis and reporting tools preferred.
• Problem-Solving: Strong analytical and problem-solving abilities with the capacity to make quick decisions in high-pressure situations while maintaining focus on safety and service quality.

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Role

The role is to jointly lead and take full responsibility for the Manchester Project Management business including our people and financial performance. Reporting to the Head of UK&I Project Management, this role will involve building and growing our capability in Manchester and also expanding our offering into new sectors and locations across the North of England.

Responsibilities

• Leadership - work with the Head of UK&I Project Management and other key stakeholders within JLL to set the business plan for Manchester Project Management and lead the delivery of this plan. This will include being a figurehead and ambassador for the team, both within the firm and outside.
• Financial - take full responsibility for the financial performance of the Manchester Project Management business supporting the wider UK&I PDS business with meeting its financial performance targets. This includes setting and delivering to budget, profitability and productivity of the team, and all aspects of the billing and cash collection.
• Growth - work with the key stakeholders within PDS and wider business to develop a clear growth strategy for the Manchester Project Management business.  Engage with the other PDS service line, sector and regional leads to identify and secure new work supporting a growth mindset within the national team.
• Delivery - lead on delivery of projects and engender a culture of high performance and innovation across the team. Promote the adoption of new technologies to enhance our service delivery to clients and improve efficiencies across the project lifecycle.
• People & Culture - set the tone and promote a culture of inclusivity creating a true team dynamic with a sense of pride and belonging.
• Resourcing & Recruitment - responsible for the efficient management of resources across all grades within the team. Identify capability and resource gaps and work with the recruitment team to attract and recruit the best talent into the Manchester Project Management business.
• Business development:
  • Build and own relationships with key clients for the Manchester Project Management team while also promoting the wider offering of all PDS business lines.
  • Build relationships across JLL and actively support a OneJLL approach to maximise value to our clients and cross selling opportunities for PDS and the wider business.
  • Identify and lead on key pursuits/must wins and engaging with the pursuits team as required.
  • Ownership of the pipeline data for the team ensuring accuracy of reporting
  • Attend key industry events and conferences, with speaking slots where appropriate.
  • Support the marketing team on the development of promotional materials and collateral to champion the capability of the team internally and externally and promote the JLL brand for Project Management services in Manchester.

Characteristics, Skills and Experience

• Experience of leading and growing Project Management teams creating a one team dynamic and building successful relationships with key stakeholders.
• Experience and profile in the commercial development sector to support expansion of our Project Management business.
• Planning and successful execution of growth strategies.
• Recognised in the Manchester market as a leader in Project Management.
• Strong commercial acumen and understanding of financial metrics.
• Excellent interpersonal skills - confident with client interaction and giving presentations.
• Ability to interpret complex information, solve problems and bring forward solutions.
• Flexible and comfortable working in a multi-stakeholder business.

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We are looking for a Technical Supervisor who will undertake the following responsibilties on the West Park Hospitals Contract.

Technical Lead

• Technical skill consolidation
• Provide supplementary training for technicians
• Technical Support for more complex tasks
• Quoting of complex jobs
• Distribution of technical updates

H&S

• Discuss the latest TBT with the engineers during an Audit
• Ensure all tools are PAT tested and inspected as required
• Ensure all tools are calibrated as required
• Complete PPE Inspection as required
• Harness Inspection (6 Monthly) and re issue as required
• Face Fit Certification
• Ensure engineers are adhering to COSHH regulations
• Issue Permits
• Assist CDM/FM with the creation of RAMS documents

Management Support

• Stand in for CDM/FM for Annual Leave & Sickness cover
• Conduct investigations as required
• Provide tablet training to technicians as required

Audit

• Technical Audit (6 monthly)
• Gas Audit
• REFCOM Audit
• NICEIC Audit & QS All Certificates
• Site Audit and Inspection of workmanship
• Support ETL with daily dip check documents specific to trade

Tool Management

• Ensure engineers are trained to use allocated tools
• Ensure tools are technically sufficient
• Ensure allocated tools are adequate in condition and safe to use
• Issue of new and replacement tools

Vehicle Management

• Assist with the allocation of new vehicles to technicians
• Support vehicle movement relating to breakdowns as required
• Vehicle inspections as required
• Assist with the recovery of vehicles and equipment from leavers

Certification

• Check certification and follow the process e.g. (upload, tag and date).
• Check the email inbox for Certs
• Check jobs via Concept