CEC Support Manager at JLL

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

• Identify learning needs within assigned business units through completion of learning needs analysis activities. Develop professional, collaborative relationships with business unit leaders.
• Collaborate to design, develop and maintain training solutions and components.
• Provides reporting to business area and training management.
• Assist in educating employees on the use of My Learning (Workday).
• Communicate effectively and proactively with subject matter experts, business partners and all stakeholders.
• With supervision, manages project resources (people and material) to ensure deliverables are completed in scope and on schedule.
• Work in partnership with the management team to create and develop training documentation including training courses, user guides, training presentations and trainer lesson plans.
• Process Improvement.
• Identify areas for improvement in operational processes and implement best practices to enhance productivity and quality.
• Interacting with colleagues at all levels, across all departments.
• Ensuring compliance with regulations, processes, and procedures.
• Process Analysis & Optimization. Conduct comprehensive assessments of current FM processes including work order management, preventive maintenance, vendor management and service delivery workflows. Map existing processes to identify bottlenecks and improvement opportunities. Develop standardized procedures and best practices across Operations Centre, Helpdesk & Hybrid sites.
• Provides Support Team managers & Operations Centre Manager in periods of absence.
• Strong analytical and problem-solving abilities with the capacity to make quick decisions in high-pressure situations while maintaining focus on safety and service quality.

Required Qualifications and Skills

• Education: Qualification in Facilities Management, Engineering, Business Administration, or related field. i.e  IOSH NEBOSH
• Experience: Minimum 3 years of facilities management experience with at least 2 years in a supervisory or management role. Experience managing commercial office buildings, industrial facilities, or mixed-use properties strongly preferred.
• Leadership Skills: Proven ability to lead and motivate diverse teams in a dynamic environment. Experience with performance management, team development, and change management initiatives.
• Communication and Relationship Management: Excellent verbal and written communication skills with the ability to interact effectively with senior executives, building occupants, vendors, and regulatory officials.
• Technology Proficiency: Proficiency with facilities management software (CAFM/CMMS), Microsoft Office Suite, and building automation systems. Experience with data analysis and reporting tools preferred.
• Problem-Solving: Strong analytical and problem-solving abilities with the capacity to make quick decisions in high-pressure situations while maintaining focus on safety and service quality.