Assistant Conference & Banqueting Operations Manager at Hilton

What will I be doing?

As an Assistant Conference and Events Operations Manager, you are liaising/managing alongside the C&E Operations Manager all aspects of Conference and Events operations to deliver an excellent Guest and Member experience. An Assistant Conference and Events Operations Manager will also be required to optimise sales and provide leadership to the team to ensure staff training & service standard are met. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage all Conference and Events operations alongside the C&E Operation manager
• Maintain exceptional levels of customer service
• Ensure compliance of brand standards
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Aware of trends and propose ideas to build the range and quality of Events
• Provide effective leadership to the Conference and Events team to ensure targets are met and exceeded both for the hotel and individual development

What are we looking for?

An Assistant Conference and Events Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Strong knowledge of hotel/leisure/service sector
• Degree or diploma in Hotel Management or equivalent
• Record of success in Conference and Beverage, specifically the ability to lead and coach
• Exceptional communication skills
• Exceptional leadership skills to create a winning team