We're a global leader in premium drinks, across spirits and beer, a business built on the principles and foundations laid by the giants of the industry. With over 200 brands sold in 180 countries, our portfolio has remarkable breadth. From centuries-old names to exciting new entrants, and global giants to local legends, we're building the very best brands ou...
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To support a fast order to cash process through the timely collection and posting of payments to customer accounts.
To provide a first class, value-added, customer experience to both private clients and on trade customers and to support the private client sales team, the on trade sales team and the Hong Kong private client sales team
To work within a solid control environment and fully support and promote our compliance agenda.
Key Accountabilities
Responsible for a large number of varied and complex debtor accounts both Private Client and Trade customers
Collection of cash to trading terms
Allocate payments to invoices on accounts
Manage and prepare direct debit payments for customers
Answer telephones
Resolve customer queries including copy invoices, account amendments, proof of deliveries
Perform credit checks for new customers and support the onboarding process
Support an annual credit limit review for all customers
Month end reporting of aged debt and bad debt
Support all sales teams, private client, on trade and Hong Kong with accounting requests
Qualifications & Experience Required
Experience in a wine and spirits business an advantage
Credit control experience
Excellent written and verbal communication
Ability to build effective relationships at all levels with internal and external stakeholders
Strong IT and data analysis skills including the use of a wine industry ERP, case management system, Excel and Power BI.
Proven track record in a fast paced, customer facing environment
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