As the world’s largest contract logistics specialist, we create competitive advantage for customers through customized logistics solutions based on globally standardized warehousing, transportation and integrated services components. We bring sector expertise, global scale and local knowledge to design and manage supply chains from raw materials and manufa...
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Provide clear and effective communication to both internal and external stakeholders.
Guide and support the team in delivering the full range of Customer Service functions
Monitor and ensure all customer queries are resolved to a high standard within agreed timeframes
Demonstrate strong leadership in managing conflicts or challenging situations, fostering a positive and professional environment while ensuring customer concerns are addressed with empathy and maintaining the company's reputation
Provide coaching, guidance, and training for new starters and existing team members, ensuring capability development and success in delivering outstanding customer service
THIS ROLE WOULD SUIT PEOPLE WHO
Have 1 - 2 years experience in a customer services environment
Experience in managing or supporting Contact Centre operations, ensuring service levels and performance standards are consistently achieved
Strong customer service leadership skills, with the ability to guide and motivate a team to deliver exceptional service
Proficient PC skills, including intermediate-level Excel and Access, with the ability to analyse data and produce accurate reports
Excellent analytical, organisational, and motivational abilities, driving team performance and continuous improvement
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