Customer Support Executive - Star Pubs at HEINEKEN

About the role

As a member of our JAT Support Team you will be responsible in delivering outstanding customer experience as the first line of support for telephone and email queries from our managed house operators and internal departments.   You will ensure that all queries are resolved in a timely manner or re-directed to the appropriate owner of the issue. This involves you managing and maintaining multiple systems and being the guardian of a number of processes.

You will also be responsible for delivering the Change of Lessee (COL) process for our JAT sites which involves reviewing data inputs, liaising with suppliers and inputting data into our SAP System.

So what will you be doing? Here’s some of the key accountabilities.

• Ensuring all back-of-house administration is up to date.
• Be an escalation point for our JAT Operators for any supplier relations.
• Processing required payments to local authorities.
• Highlighting opportunities for process improvements
• Administering the COL process

Who we’re looking for
We need a motivated team player with an aptitude for problem solving, effective multi-tasking and excellent communication skills. To be successful in this role you will bring a passion for delivering a great customer experience, high data input accuracy and ability to multi-task. Strong administration skills are a must!

If you;

• Have experience in customer service.
• Are confident speaking to people on the phone.
• Can build meaningful relationships.
• Are comfortable taking action and learning along the way!