Fundraising Systems Manager at Amref Health Africa UK

KEY RESPONSIBILITIES

Fundraising CRM

• Act as Global Product Owner for Amref’s global CRM (Microsoft Dynamics 365 CRM and Customer Insights), coordinating prioritisation, improvements, testing and feature development with ICT and fundraising users.
• Serve as the primary interface between fundraising teams and ICT, ensuring user needs are captured and translated into functional requirements.
• Coordinate onboarding, training and ongoing functional support for users, including documentation and troubleshooting.
• Support ENA offices with campaign selections, segmentation and data-related queries.

Fundraising Systems

• Coordinate the selection, implementation and ongoing use of fundraising tools (e.g. donation platforms and payment methods), ensuring alignment with fundraising processes and CRM.
• Support the assessment and selection of systems suppliers and contracts to ensure best value and suitability.
• Work with national teams to optimise and track donations to Amref across websites.
• Work with ICT, colleagues and suppliers to ensure integration of fundraising systems with the CRM and websites.

Data Driven Analysis and Planning

• Contribute to planning and coordination of a global data platform for fundraising analytics, in collaboration with ICT and stakeholders.
• Coordinate the development and use of global fundraising dashboards.
• Facilitate and support multi-country working groups on data-driven fundraising where relevant.
• Provide tools, templates and guidance to support ENA offices improving data quality, CRM usage and related processes.
• Ensure systems and data usage align with Amref’s Individual Giving Strategy.
• Maintain clear documentation of data flows, user needs, system changes and agreed processes.

EXPECTATIONS

• Actively contribute as a member of the Fundraising & Development team and collaborate closely with colleagues at Amref Headquarters and ENA offices.
• Represent the Fundraising & Development Division in discussions with ICT and other internal stakeholders.
• Effectively bridge strategic priorities, operational needs and technical possibilities between fundraising teams and ICT.
• Participate in internal meetings, working groups and training sessions, both virtual and in person.
• Demonstrate flexibility, collaboration and commitment within a complex international environment.
• Ensure all work aligns with Amref policies, values and organisational culture.
• Be willing and able to travel internationally when virtual collaboration is insufficient.

Qualifications

Education

• Bachelor's degree in Database Systems, Marketing Analytics, Data Science, Digital Marketing & Systems or a related field

Experience

• Extensive experience (typically 6–8 years) working with fundraising/marketing systems in a fundraising environment, preferably within an international or multi-country context
• Strong understanding of individual giving fundraising techniques, channels and products
• Extensive user-level experience of CRM systems for fundraising; experience with Microsoft Dynamics 365 CRM and Customer Insights is a strong advantage
• Experience working with cross-functional teams, including ICT, consultants and external suppliers
• Experience working in or with an International NGO is an added advantage
• Experience coordinating or contributing to cross-organisational working groups

Skills and Competencies

• Demonstrated ability to translate fundraising and user needs into functional requirements for technical teams
• Excellent verbal, written and interpersonal communication skills, with the ability to work across cultures and organizational levels.
• Ability to work proactively and independently, while also collaborating effectively as part of a team.
• Fluency in spoken and written English