Job overview:
We’re recruiting for Policy Fraud Investigators in our Underwriting and Fraud team in AXA Retail. You’ll identify, manage and reduce AXA UK’s exposure to application fraud, help develop new application fraud controls, assist in delivering the Retail fraud strategy, improve fraud detection capability and performance and protect our genuine customers.
Key responsibilities:
- Utilising all available tools and identification methods to prevent, detect and respond to all material instances of policy fraud.
- Help deliver, implement and embed the Retail fraud strategy including optimising new tools.
- Review fraud screening outputs and referral sources to determine next steps.
- Manage the policies and customer interactions from identification to final outcomes.
- Assist with managing intelligence and MI within the Fraud Team.
- Constantly improve processes and tools to maximise the detection and avoidance of fraud, improve profitability and to minimise the impact on genuine customers.
- Work with the Operations, Claims and Complaints teams to ensure policy investigations are handled and administered in line with the requirements of the fraud manager.
- Collaborate externally with the market and industry partners like the IFB to improve our detection and response to fraud, to disrupt fraud activity.
Work arrangements:
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
Working Hours & Shift Pattern:
You’ll work full time, 35 hours per week over 5 days, between the hours of 9am and 5pm.
Induction & Training:
- Providing a Career Development Framework that is reviewed every six months for two years with your manager, giving you clear career progression. Full training and support you need to make a difference, no matter the stage of your career. Once you're up to speed in your new job, there's also the chance to study for a professional Chartered Institute of Insurers (CII) qualification, paid for and supported by AXA.
- We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.
Your skills & experience:
- Good knowledge and experience of general Insurance especially retail motor underwriting is essential.
- Strong technical knowledge of application fraud is essential.
- Keen eye for detail and ability to spot patterns emerging in fraudulent customer information.
- Teamwork and collaboration.
- Delivering results.
- Relationship and stakeholder management.
- Ability to handle large data sets in excel and SQL and derive information from analysing data.
- Willingness to adopt new processes and ways of working to ensure counter fraud detection remains up to date and relevant as the market changes.
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