Senior Customer Logistics Manager at LEGO Group

Job Description

The Senior Customer Logistics Manager is at the heart of strengthening relationships with key customers, ensuring supply chain initiatives align with both business growth and customer needs. By leading cross-functional projects, they drive strategic collaboration that enhances efficiency, increase customer satisfaction, and supports long-term success.!

Core Responsibilities

• Drive cross-functional supply chain project with top customers to improve our collaboration and customer satisfaction
• Support BU Ops directors in liaison with senior customer stakeholders (to VP level) to prepare for T2T meetings in collaboration with our BU operations.
• Understand our top customers metrics vs our internal metrics to drive service improvement
• Support the development and roll-out of customer specific scorecard and drive performance reviews where needed.
• Understand our key customer’s business model and needs
• Align customer needs with LEGO strategic priorities
• Find opportunities for deeper operational collaboration
• Embed this new role within our Supply Chain Operations and BU operations

Do you have what it takes

• Minimum 5-10 years experience in a similar role or commercial role
• Experience working in a B2B environment (ideally with strong Ecommerce experience).
• Strategic thinking is the foundation of success in this role. It’s not just about addressing immediate challenges but crafting sustainable solutions that align with broader business objectives. A deep understanding of customer needs and priorities will be crucial in shaping future collaborations, optimizing logistics processes, and ensuring lasting efficiency.
• Excellent communication skills: The successful candidate will need to be comfortable leading customer workshops where needed and be ready to have “tough” conversation where our Supply Chain set-up cannot meet our customer needs. The successful candidate will need to build trust with our commercial and local ops teams as well as customer Supply Chain. Clear and concise communication will be essential for this role.
• Resilience and adaptability: The successful individual will be able to recover from set-backs, deal with project delays and moving goal post and lead performance review where needed.
• Cross-functional collaboration: This role contributes to evolve our customer experience therefore the individual will need to work with our internal EMEA Supply Chain Operations,  local BU operations team, 3PL and our commercial team.
• Analytical skills: This role will involve developing and co-creating a customer specific scorecard and understand our customers availability metrics.
• Executive presence: As this role will be customer facing you need to have developed this skill through previous roles.
• Highly motivated, self-starter able to work autonomously.
• Proficient in English, both written and verbal
• Ability to travel 10-15 days/year