Role Description
This role supports delivery of a critical resilience process in AzUK. The Business Incident Coordination Team (BICT) is part of UK Protection & Resilience (P&R), within Ops/IT. This role supports day-to-day operation of BICT, reporting to the Head of Crisis & Incident Management.
BICT coordinates the end-to-end management of business incidents (which may originate in domains including technology, cyber, infosec, fraud, data, security and supply chain, for example). It includes receiving notification, assessment, escalation, response activation, response meeting facilitation, recording, reporting, reviewing and analysis of incidents.
Salary Information
Pay: Circa £53,500
Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.
Key Accountabilities
- Operates the Incident Management process, recommending improvements and changes.
- Operates emergency notification systems.
- Develops and maintains relationships with key stakeholders across the business.
- Provides monthly, quarterly and ad hoc reporting to business areas.
- Receives notification of incidents through monitoring of multiple channels.
- Gather information to support assessment of incidents; assess and prioritise incidents.
- Coordinates and facilitates response team meetings, physically and/or virtually.
- Scribes for coordination calls, ensuring key decisions are recorded and actions tracked through to completion, providing continuous communication throughout the incident.
- Escalates as appropriate to tactical and strategic levels and activates response teams.
- Interprets technical information and communicates clearly to senior stakeholders.
- Enter data to, and extract management information from, Salesforce and ServiceNow.
- Extracts data from systems and conducts trend and root cause analysis.
Skills & Experience
- Knowledge of financial services or similar sectors.
- Understanding of operational resilience concepts, including IBS and ITOL.
- Knowledge of IT, IS, Fraud, Compliance and Risk issues as they relate to business.
- Experience of corporate incident management.
- Experience facilitating physical and remote teams.
- Experience of briefing to varied stakeholder groups.
- Knowledge of Power BI and other data analysis and reporting tools.
Gmail
Yahoomail