Claims Business Intelligence Lead at Munich Re

Responsibilities:

MI Strategy, Governance & Framework

• Develop and maintain the Claims MI strategy aligned to Claims and enterprise data strategies.
• Establish KPI frameworks, data definitions, and reporting standards across Lloyd’s and Company Market business.
• Implement governance standards for the production, validation, and distribution of Claims MI.
• Maintain the Claims MI and dashboard roadmap and act as product owner for BI enhancements.

Insight Delivery & Reporting

• Design, refine and manage Claims KPI’s, dashboards and reporting suites (Power BI/Tableau).
• Produce monthly and quarterly MI packs for senior leadership, Boards, and regulators.
• Develop data monitoring framework and deliver insight analyses for performance, including leakage, cycle times, and operational metrics to ensure product health and quality claims service delivery.
• Develop and deliver reports that are fit for purpose, relevant, accurate, timely, consistent, and actionable.

Stakeholder Engagement

• Partner with Claims leadership, regional Claims teams, Delegated Claims, CDO, IT, Underwriting, Actuarial, Finance, to understand, prioritise and action critical reporting needs.
• Design and implement training program for Claims teams for use and interpretation of MI and dashboards to empower self-service.

Data Quality, Requirements & Integration

• Define Claims data requirements across portfolio, and partner with Transformation, CDO, IT, Delegated Claims, and Underwriting to improve data standards, models and quality.
• Monitor data completeness, lineage, and quality issues; conduct impact analysis, escalate critical gaps, and oversee quality improvement to resolution.
• Work with Enterprise Architecture (Data/Tech) teams to define requirements for claims data architecture, data quality rules and integration pipelines.

Regulatory, Internal and External Reporting

• Coordinate with Compliance and deliver Claims regulatory reporting and returns in all locations globally required (e.g., CBI, FCA, PMDR, BaFin, etc.).
• Manage and enable timely, accurate Company Outlier reporting to central global functions.
• Ensure all regulatory MI meets governance, quality, and audit requirements.

Leadership & Capability Building

• Lead and develop BI analysts or MI specialists as the function scales.
• Build BI maturity across Claims through training, documentation, and best practice frameworks.
• Promote data-driven decision-making across global Claims.

Knowledge and Skills

• Superior ability to quickly understand complex data warehouse environments, data pipelines, and integration of Claims data across multiple systems and tools.
• Strong understanding of Claims operations, lifecycle, processes, and metrics across Property, Casualty, and Specialty lines.
• Familiarity with Lloyd’s and Company Market data structures, bordereaux, and regulatory MI.
• Strong grounding in KPI development, performance frameworks, and operational analytics.
• Ability to translate complex data into insight narratives for executives.
• Skilled in trend analysis, forecasting support, variance interpretation, and performance diagnostics.
• Experience managing cross-functional stakeholders (Claims, Underwriting, Actuarial, IT, Finance).
• Ability to work independently, multi-task, and remain self-motivated in a fast-paced environment.
• ACII qualification/ progressing towards ACII qualification or relevant experience.
• University Degree and/or relevant professional qualification