Purpose of the Role
This is a new role within our Client Transformation team, under the Executive leadership from our Executive Vice President of Client Transformation.
As the Project Manager, you will be responsible for the management and execution of critical processes and improvement initiatives that enable us to deliver integrated solutions that drive client success.
The Project Manager will oversee the end-to-end coordination and execution of Client Business Planning (CBP) processes, ensuring timely delivery of milestones and smooth facilitation of all subsequent check-in points. This includes annual planning cycle, quarterly client reviews, pipeline monitoring, and data-driven interventions. Alongside this, the role will manage the Integrated Client Lead (ICL) community and contribute to improvement initiatives that enhance planning, governance, and success tracking across the client portfolio.
We are looking for a strategic thinker, who is as equally skilled at managing tactical plans, as they are at critical thinking and making strategic recommendations on priorities and next steps for success.
Key Responsibilities
Client Business Planning (CBP) process and governance
- Own the CBP timeline, deliverables, and governance standards.
- Coordinate milestone events such as CBP kick-off, reviews, and submission.
- Monitor adherence to CBP processes and intervene where risk is indicated.
Client Management
- Facilitate the quarterly client review process through coordination of stakeholders, alignment to strategic objectives and management of discussion and actions agreed.
- Monitor application of best practice pipeline management and escalate issues to leadership as needed.
- Ensure that externally led client relationship health consultancy is integrated into the client review process; that relevant meetings are scheduled, actions are monitored and reviewed, and that any gaps in visibility or insight are escalated to leadership
- Work with the Growth and Insights team to understand where intervention is required and prepare reports and recommendations for next steps.
- Recommend enhancements to planning and governance frameworks.
Client Lead Community Management
- Organize and manage the monthly connect sessions and other engagement initiatives for our client leads
- Act as a central point for communication, agendas, stakeholders and follow-ups within the Client Lead community.
Improvement Initiatives & Success Tracking
- Track and monitor success measures, providing regular updates to leadership.
- Use your proximity to the client teams and processes, to make recommendations to improve to ways of working, aligned to strategic objectives
- Oversee the design and delivery of improvement projects.
Qualifications + Skills
- Media experience, ideally from a professional services background and/or experience operating within global, matrixed organisations
- Strong organizational and communication skills, and comfortable working with Executive-level priorities and stakeholder groups
- Familiarity with strategic planning and client management processes, across multi-market client models.
- Experience maintaining alignment across multiple teams and functions including Client teams, Executive sponsors, Commercial, Finance, HR, Technology and Enablement.
- Ability to balance tactical and strategic mindset to project management, demonstrating proactivity and a detail-oriented mindset, with the ability to operate with rigor and flexibility as required
- Understanding of change management and fostering strong relationship between project management and change
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About the role
We are seeking a highly organised and proactive Sustainability Manager to support the delivery of our sustainability strategy by coordinating key initiatives, including managing our volunteering activities and overseeing the relationship with our external service provider. The role is ideal for someone with exceptional project and stakeholder management skills who is passionate about making a positive social and environmental impact. While you don’t need formal training or prior experience in sustainability, a strong interest in the field and a desire to drive meaningful change are essential.
Key Responsibilities
Volunteering Project & Campaign Management
- Lead the end-to-end project management of our annual volunteering campaign.
- Coordinate timelines, resources, provider and internal communications, and reporting to ensure smooth delivery.
- Collaborate with internal teams to promote participation and maximise engagement.
- Monitor campaign performance and implement improvements year-on-year.
Provider & Stakeholder Relationship Management
- Act as the primary point of contact for our volunteering service provider.
- Manage the day-to-day relationship, service levels and issue resolution.
- Build effective relationships with internal stakeholders across departments and seniority levels.
- Ensure clear, consistent communication and alignment between all parties.
- Manage internal comms related to Sustainability, partnering with the Comms team and ERGs (employee resource groups) to promote Sustainability activities across the business
Environmental Reporting Support
- Assist with gathering and organising environmental data for internal and external reporting.
- Support compliance with relevant sustainability frameworks and organisational requirements such as ISO 14001 and ISO 50001.
- Contribute to continuous improvement in data quality, reporting processes, and transparency.
About You
Essential Skills & Experience
- Strong project management experience, with the ability to plan, execute, and evaluate initiatives.
- Excellent organisational skills and attention to detail.
- Proven stakeholder management experience, including coordinating multiple teams.
- Ability to manage competing deadlines and work efficiently.
- Clear and confident communication skills.
- A passion for creating positive social and environmental impact.
- A collaborative, solution-focused mindset and a willingness to learn and develop.
Desirable Attributes
- Experience with employee engagement initiatives.
- Working within community initiatives/sustainability programmes is advantageous but not required.
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