Ticketing Administrator at Chelsea Football Club

JOB FUNCTION: To ensure all supporter enquiries are answered accurately, professionally and in a timely manner, including telephone and email enquiries; supporting directly with seasonal stadium ticket sales for both home and away matches

Main Responsibilities: 

• Answer all enquiries received via telephone, email, in person or by post in an efficient and professional manner
• Data entry to be precise at all times
• Ability to sell products both reactively and pro-actively
• Show excellent supporter service skills and professionalism
• Point of knowledge to all supporters for the business
• To work to deadlines and targets both as a team and an individual
• Promote equal opportunities
• Processing and fulfilment of season tickets, memberships and match tickets
• Adhere to departmental policies and procedures
• To support the Disability & Supporters Club team as and when required

Our Expectations:

• To embody the club’s BLUE behaviours (Brave, Lead, Unity, Edge) in the approach to work and interaction with others
• To adhere to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
• To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels
• To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead
• To report any misconduct or suspected misconduct to the HR Department

Measures of Performance:

• Data entry to be precise and have excellent attention to detail
• Maintain excellent supporter satisfaction
• Meet seasonal departmental and personal targets & deadlines
• Excellent supporter service skills over telephone, on email and in person
• Organised with an ability to prioritise workload
• Ability to work towards deadlines and targets

Person Specification
Experience:

• Experience in Microsoft Office and data entry
• Experience in actively listening to understand supporter concerns and how best to respond to them
• An awareness of matters of equality and inclusion At least six months experience in a supporter handling role in a pressurised sporting environment
• Experience with working in a ticket office
• Experience of equality and inclusion issues

Skills and Behaviours: 

• Excellent written and oral communication skills
• Excellent telephone manner when speaking and interacting with supporters
• Excellent organisational skills with an ability to prioritise work loads
• Excellent supporter service skills in written, oral and face to face situations
• Flexibility to work shifts and match days.
• A can-do attitude to both routine and ad hoc work loads

End Date - 30th March 2026