Warehouse Duty Manager-Hayes at DHL

Role Overview         

As a DHL Warehouse Duty Manager, you’ll sort shipments to ensure everything runs smoothly and efficiently. Join us to work for an employer who rewards hard work and dedication with an attractive salary and job satisfaction.

Key Responsibilities:

• To manage a large team within the warehouse, working daily with employees from both the blue and white collar background.
• To oversee lines of communications between branches and departments within the warehouse to ensure the smooth flow of cargo through the shed.
• Hold regular meetings with the direct reports to ensure everyone is up to date with customer requirements or operational changes
• Keep tight control of manning levels to cope with expected throughputs while reducing costs to the business
• Collate and check staff timesheets monthly
• Control absent and holiday requests, completing back to work interviews with staff upon their return to work following illness
• Uphold and implement and actively promote all DHL polices with all direct reports
• Attend operational meetings as required and actively contribute to assist with the ongoing improvement of DGF service
• Support all other functions within the DGF organization, Specifically supporting Human resources as well as taking a lead role with all elements of health and safety in the workplace and well as upholding all regulation of aviation security
• Suggest and support changes in work practices to improve the overall productivity and efficiency of the warehouse operation
• Report to management at the end of each shift with details of successes or issues of what had taken place during the previous 12 hours
• Complete motiv8’s with your direct reports and support the supervisors to complete the same with their teams
• Collaborate closely with all departments both within the warehouse and offices throughout the UK for smooth handling of shipments and continuous updates
• Support, coach and provide guidance to supervisors and warehouse staff to achieve movement of cargo in line with customer agreed timelines
• Ensures all GCCS are responded to promptly and professionally.
• Escalates issues if required.
• Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption
• Contribute to the First Choice continuous improvement program

Skills and Experience:

• Proven history of man management skills
• Customer service focus
• Good Administrative skills
• Results driven and good attention to details
• Good written and spoken English
• Good interpersonal skills
• Able to prioritise and perform under pressure
• A level education or broad GCSE level education and previous management history (would be desirable)