Job Openings at Marriott International

JOB SUMMARY

Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE 

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
• Ensures that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Operations Function(s) 

• Follows property specific second effort and recovery plan.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Takes proactive approaches when dealing with employee concerns.
• Extends professionalism and courtesy to employees at all times.
• Communicates/updates all goals and results with employees.
• Meets semiannually with staff on a one-to-one basis.
• Assists/teaches the team scheduling against guest and hours/occupied room goals.
• Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Responds timely to customer service department request.
• Ensures all team members meet or exceed all hospitality requirements.

Managing Profitability

• Assists in performing required annual Quality audit with GM & RD.
• Ensures a viable key control program is in place.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.
• Receives hiring recommendations from team supervisors.
• Ensures orientations for new team members are thorough and completed in a timely fashion.

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POSITION SUMMARY

To provide a comprehensive, confidential Human Resource service to the hotel to support achievement of the business goals and strategies whilst developing and maintaining positive relationships with Associates and Managers

CANDIDATE PROFILE 

Experience 

• Previous experience within a HR department (coordinator or administrator). 
• Previous user of Outlook, Word, Excel, PowerPoint – strong computer skills required. 
• Hotel Operations experience preferred. 

Skills and Knowledge

• Strong communication skills (verbal, listening, writing)
• Good problem solving and decision-making skills. 
• Excellent typing speed and accuracy of spelling and grammar, layout, and content formation essential.
• Highly organized and efficient approach required 
• Ability to multi-task and handle stress. 
• Conflict management skills
• Adaptability, and flexibility. 
• Good knowledge of UK employment law
• Maintain a high level of Integrity.

Education or Certification

Chartered Institute of Personnel and Development student certification Level 3 preferred or a willingness to study demonstrated

SPECIFIC TASKS

Recruitment

• Ensure a recruitment needs analysis is conducted before vacancies are confirmed. Ensure we have a job requisition form before opening a vacancy. 
• Job descriptions and person specifications are available for all positions and are sent with the offer letter.
• The company’s equal opportunities policy is actively promoted and implemented.
• Recruitment administration and correspondence is carried out (in conjunction with Human Resources Audit) according to agreed processes and timescales.
• All job applicants are dealt with courteously, equitably and confidentially.
• Interviews are conducted in accordance with company / employment law standards, and candidates are assessed against appropriate job competencies.
• All necessary checks and clearances are made in accordance with company policy and legal requirements i.e. references/ Visa’s & Work Permits.
• Careers advice and information regarding internal vacancies and opportunities is given and displayed internally to support associates seeking job transfers/promotions, and the Company’s internal transfer policy is followed. 
• Participate in any recruitment drives / campaigns that the hotel undertakes.
• All applications including regrets are processed within five working days of receipt in to the office – applicant logs and visa status logs are kept in conjunction with Human Resources Manager / DHR.

Total Compensation

• All payroll procedures are followed and compliance on a weekly basis secured. Oversee and work with managers to ensure that associates are paid correctly. 
• All necessary reward data is recorded and stored accurately and securely in compliance with organizational policy and legal requirements.
• In conjunction with HR Co-Coordinator, up to date records are maintained in a manner which enables cost effective and timely retrieval and the production of regular and ad hoc reports as required.
• Assist HR Coordinator with appropriate communication with payroll assists accurate payment of wages.
• Company benefits are promoted internally and externally and administered in accordance with company procedures.
• Management of the hotel’s recognition programme i.e. associate of the quarter and associate of the year. Associate notice boards are kept up to date with recognition results. 
• Local and company benefits are administered and displayed on associate notice boards.

Training and Development 

• Training Strategy is appropriately followed and communicated in accordance with the Business Plan. 
• The Associate & Management LPP process is effectively implemented throughout the organization – & in conjunction with HR Co-coordinator, accurate records of all appraisal forms etc are kept and reports generated when required.
• In conjunction with Training Managers and HR Co-coordinator, appropriate records and data pertaining to training and development activity are maintained in accordance with company and legal requirements.

Associate Relations

• A climate and environment are fostered that encourages associates to freely consult the department and they are responded to in a timely manner and with involvement of HRM and DHR. 
• Effective communication, consultation and associate involvement is supported and facilitated throughout the hotel.
• The disciplinary procedure and GFT processes within the hotel are understood and can be accurately communicated to others including managers so that the correct procedure is always followed – any issues should be passed to the DHR.  
• The company’s equal opportunities policy is adhered to in principle and in practice and anti-discrimination laws are observed in all employment matters.
• Sickness, maternity, and all other associates’ “rights” are understood and effectively communicated and administered where necessary to others.
• Due care and confidentiality are observed in all employment matters, including referencing.
• Productivity improvements are suggested and agreed ideas implemented.
• Business performance targets are met in conjunction with the whole Human Resources Team.
• Human Resources Strategy is understood and implemented and where appropriate communicate to others within the hotel.
• Awareness of national and local initiatives in training and development is demonstrated in planning.
• Team meetings and other hotel focus groups are attended and actively participated in i.e. ARC committee etc.
• Associate notice boards are informative/educational and kept up to date.
• Communication with the rest of the HR team is undertaken and information supplied to support them in the daily management of the business.
• Oral and written communication is carried out in a manner, and at a level and pace, likely to promote understanding and effective working relationships.
• Productive working relationships are established, maintained, and enhanced at all levels.
• Changes to services, products and systems are implemented and evaluated.
• Collate and file departmental meeting minutes and keep an up-to-date log/record monthly. 
• Administer and collate the associate newsletter on a quarterly basis with the support of the DHR and HRM. 
• Complete with the DHR / HRM a locker room audit twice a year.
• Initiative is taken to pursue opportunities for self-development and business improvement through experimentation, networking and by seeking exposure to new challenges and experiences.
• Change is actively sought and there is a readiness to challenge in the interests of continuous improvement.
• Support with coaching and training new starters within the HR department. 
• Be familiar with LSOPs and SOPs as well as local employment laws related to the human resources functions.

Rewards and lifestyle benefits:

• An opportunity to be part of an award-winning international brand where we celebrate your unique talent
• Growth opportunities in the largest hospitality brand in the world - national and international transfers for the right candidates within Marriott hotels 
• Explore Rate - discounted room rates for you, your friends and family in Marriott properties worldwide 
• 20% off across food and beverage outlets in Marriott properties worldwide
• Recognition programmes and associate awards to appreciate outstanding talent
• Wellbeing and community engagement activities on and off property
• Bike Scheme and Travel Ticket Loan available for all associates
• 20 days holidays (excluding 8 Bank Holidays)
• Workplace Pension Scheme & Life assurance
• Meals on duty, uniform provided and laundered free of charge
• World class training and development programmes tailored to enhancing your skills and help you grow
• Work alongside talented, award winning and experienced hospitality professionals

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POSITION SUMMARY

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1 year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

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POSITION SUMMARY

Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day’s activities and problems that occur to the other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. Display basic computer skills including inputting air handler schedules and making temperature changes.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS 

• Education: High school diploma or G.E.D equivalent.
• Related Work Experience: Some experience in general maintenance, exterior and interior surface preparation and painting.
• Experience in hotel engineering or maintenance a plus.
• Supervisory Experience: No supervisory experience. 
• Legionella Certification, Health & Safety Qualification are a great to have. 

REQUIRED QUALIFICATIONS

• License or Certification: Driver’s License