Human Resources Officer - JW Marriott Grosvenor House at Marriott International

POSITION SUMMARY

To provide a comprehensive, confidential Human Resource service to the hotel to support achievement of the business goals and strategies whilst developing and maintaining positive relationships with Associates and Managers

CANDIDATE PROFILE 

Experience 

• Previous experience within a HR department (coordinator or administrator). 
• Previous user of Outlook, Word, Excel, PowerPoint – strong computer skills required. 
• Hotel Operations experience preferred. 

Skills and Knowledge

• Strong communication skills (verbal, listening, writing)
• Good problem solving and decision-making skills. 
• Excellent typing speed and accuracy of spelling and grammar, layout, and content formation essential.
• Highly organized and efficient approach required 
• Ability to multi-task and handle stress. 
• Conflict management skills
• Adaptability, and flexibility. 
• Good knowledge of UK employment law
• Maintain a high level of Integrity.

Education or Certification

Chartered Institute of Personnel and Development student certification Level 3 preferred or a willingness to study demonstrated

SPECIFIC TASKS

Recruitment

• Ensure a recruitment needs analysis is conducted before vacancies are confirmed. Ensure we have a job requisition form before opening a vacancy. 
• Job descriptions and person specifications are available for all positions and are sent with the offer letter.
• The company’s equal opportunities policy is actively promoted and implemented.
• Recruitment administration and correspondence is carried out (in conjunction with Human Resources Audit) according to agreed processes and timescales.
• All job applicants are dealt with courteously, equitably and confidentially.
• Interviews are conducted in accordance with company / employment law standards, and candidates are assessed against appropriate job competencies.
• All necessary checks and clearances are made in accordance with company policy and legal requirements i.e. references/ Visa’s & Work Permits.
• Careers advice and information regarding internal vacancies and opportunities is given and displayed internally to support associates seeking job transfers/promotions, and the Company’s internal transfer policy is followed. 
• Participate in any recruitment drives / campaigns that the hotel undertakes.
• All applications including regrets are processed within five working days of receipt in to the office – applicant logs and visa status logs are kept in conjunction with Human Resources Manager / DHR.

Total Compensation

• All payroll procedures are followed and compliance on a weekly basis secured. Oversee and work with managers to ensure that associates are paid correctly. 
• All necessary reward data is recorded and stored accurately and securely in compliance with organizational policy and legal requirements.
• In conjunction with HR Co-Coordinator, up to date records are maintained in a manner which enables cost effective and timely retrieval and the production of regular and ad hoc reports as required.
• Assist HR Coordinator with appropriate communication with payroll assists accurate payment of wages.
• Company benefits are promoted internally and externally and administered in accordance with company procedures.
• Management of the hotel’s recognition programme i.e. associate of the quarter and associate of the year. Associate notice boards are kept up to date with recognition results. 
• Local and company benefits are administered and displayed on associate notice boards.

Training and Development 

• Training Strategy is appropriately followed and communicated in accordance with the Business Plan. 
• The Associate & Management LPP process is effectively implemented throughout the organization – & in conjunction with HR Co-coordinator, accurate records of all appraisal forms etc are kept and reports generated when required.
• In conjunction with Training Managers and HR Co-coordinator, appropriate records and data pertaining to training and development activity are maintained in accordance with company and legal requirements.

Associate Relations

• A climate and environment are fostered that encourages associates to freely consult the department and they are responded to in a timely manner and with involvement of HRM and DHR. 
• Effective communication, consultation and associate involvement is supported and facilitated throughout the hotel.
• The disciplinary procedure and GFT processes within the hotel are understood and can be accurately communicated to others including managers so that the correct procedure is always followed – any issues should be passed to the DHR.  
• The company’s equal opportunities policy is adhered to in principle and in practice and anti-discrimination laws are observed in all employment matters.
• Sickness, maternity, and all other associates’ “rights” are understood and effectively communicated and administered where necessary to others.
• Due care and confidentiality are observed in all employment matters, including referencing.
• Productivity improvements are suggested and agreed ideas implemented.
• Business performance targets are met in conjunction with the whole Human Resources Team.
• Human Resources Strategy is understood and implemented and where appropriate communicate to others within the hotel.
• Awareness of national and local initiatives in training and development is demonstrated in planning.
• Team meetings and other hotel focus groups are attended and actively participated in i.e. ARC committee etc.
• Associate notice boards are informative/educational and kept up to date.
• Communication with the rest of the HR team is undertaken and information supplied to support them in the daily management of the business.
• Oral and written communication is carried out in a manner, and at a level and pace, likely to promote understanding and effective working relationships.
• Productive working relationships are established, maintained, and enhanced at all levels.
• Changes to services, products and systems are implemented and evaluated.
• Collate and file departmental meeting minutes and keep an up-to-date log/record monthly. 
• Administer and collate the associate newsletter on a quarterly basis with the support of the DHR and HRM. 
• Complete with the DHR / HRM a locker room audit twice a year.
• Initiative is taken to pursue opportunities for self-development and business improvement through experimentation, networking and by seeking exposure to new challenges and experiences.
• Change is actively sought and there is a readiness to challenge in the interests of continuous improvement.
• Support with coaching and training new starters within the HR department. 
• Be familiar with LSOPs and SOPs as well as local employment laws related to the human resources functions.

Rewards and lifestyle benefits:

• An opportunity to be part of an award-winning international brand where we celebrate your unique talent
• Growth opportunities in the largest hospitality brand in the world - national and international transfers for the right candidates within Marriott hotels 
• Explore Rate - discounted room rates for you, your friends and family in Marriott properties worldwide 
• 20% off across food and beverage outlets in Marriott properties worldwide
• Recognition programmes and associate awards to appreciate outstanding talent
• Wellbeing and community engagement activities on and off property
• Bike Scheme and Travel Ticket Loan available for all associates
• 20 days holidays (excluding 8 Bank Holidays)
• Workplace Pension Scheme & Life assurance
• Meals on duty, uniform provided and laundered free of charge
• World class training and development programmes tailored to enhancing your skills and help you grow
• Work alongside talented, award winning and experienced hospitality professionals