Job Vacancies at PZ Cussons

The Role:

• To deliver HR excellence as part of the HR Shared Services team. 
• Proactively collaborating with internal and external stakeholders alike, you will create moments that matter. 
• Through the progressive use of AI and the adoption of a continuous improvement ethos, you will deliver and improve our right first time, employee first experience on an on-going basis.

Function/Business Unit Overview

The team is responsible for managing the employee lifecycle through effective process management, advising on policy and leading employees through the employee journey, either directly or through collaboration with other teams across the UK geography.

Reporting Relationships

Key Stakeholders.

• Line managers & Employees
• HR colleagues and Leadership Team
• Group Finance, HR Information Systems and Procurement teams.
• Contracted third-party providers – Payroll, Occupational Health and Benefits providers

Key Accountabilities / Deliverables

• Administer, simplify and where possible continually improve the end-to-end employee cycle (joiner, movers, leaver etc.) policies and processes to ensure all our employees have a wonderful experience whenever and whatever the change in their circumstances
• Effectively manage a shared workload of incoming cases via a shared Outlook Inbox, tracking workload while effectively and proactively managing stakeholder expectations
• Be the first point of contact for all HR and payroll queries, interacting with employees, line managers and HR colleagues as required, providing accurate and timely advice whilst maintaining the highest standards of customer service
• Work with the relevant outsourced providers to ensure monthly, cyclical and end of year payroll and employee benefits services are delivered in line with agreed KPIs
• Effectively maintain key HR systems, including Workday and our externally hosted Benefits platform 
• Support with any ad-hoc data requests and partner with HRIS as required to deliver complex requests  
• Support the invoicing process (via SAP) including completion of purchase requisitions, purchase orders and creating new vendors
• Support project work as required to enable the achievement of broader team goals and priorities

Desired Experience and Skills:

• Experience of working in a HR Shared Service or Operations team, providing administrative support to key stakeholders
• Good operational experience of lifecycle administration and key processes – e.g. Joiner, Mover and Leaver process management
• High level of proficiency in Microsoft Excel, PowerPoint, Word and critically Outlook
• Experience of Workday HR systems  
• Understanding of general benefits administration
• Experience of collating and working with data and the ability to support the analysis of the data to identify themes
• Use of AI tools to understand and improve existing processes and improve overall knowledge and capability with the HR Shared Services Team
• Experience of providing first line policy advice to Employees and Line Managers
• Self-motivated, resilient, and able to embrace change
• Great team player, excellent relationship building and communication skills
• Excellent planning and organisational skills, attention to detail, accuracy and ability to meet deadlines
• Ability to prioritise and manage own workload as required
• A team player who has a hands-on approach to actively supporting the wider team across all activities

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The role:

We have an exciting opportunity for a Customer Supply Manager to join our business! We are looking for a People Leader who is commercially minded and has a good track record within Supply Chain and Process Improvement to join our Customer Supply team here at PZ Cussons. While leading a team of Customer Supply Coordinator in guiding them to deliver our KPI targets (such as Customer Service Level and Case Fill), you will be driving excellent customer relationships and act as the key point of contact for the business units the team looks after.

• Driving Customer Supply KPIs – CSL/Case Fill/Load Utilisation/Case fill/Engagement
• Coach, develop, manage performance of team
• Point of escalation for team queries
• Communicating opportunities/risks to stakeholders

Key Skills:

• A good track record of supply chain experience
• People leadership experience
• BEST Behaviours (Bold, Energetic, Striving, Together)
• Commercially Minded
• Process Improvement experience
• Knowledge, understanding and use of Microsoft Excel and SAP
• Ability to build strong relationships

​​​​​​​Knowledge/Qualifications:

• Degree in Supply Chain, Business, Logistics, or related field; postgrad (e.g. MSc, MBA) preferred.
• Strong expertise in supply chain and S&OP/IBP processes.
• Proven leadership in managing and developing cross-functional teams.
• Skilled in ERP systems (e.g. SAP), forecasting tools, and data analytics.
• Commercially aware with experience in customer collaboration.
• Strong analytical, strategic thinking, and problem-solving skills.
• Excellent communication and stakeholder engagement abilities.

​​​​​​​​​​​​​​Technical/Professional Experience:

• Experience in Customer Supply, and S&OP/IBP processes.
• Proven track record of leading cross-functional supply chain or commercial teams.
• Demonstrated success in driving process improvements and systems optimisation.
• Experience managing through your team for best-in-class customer relationships and collaborating with retail partners.
• Skilled in interpreting data to influence strategic decisions and performance outcomes.
• Familiarity with FMCG or similar fast-paced, customer-driven environments

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Duties/Accountabilities:

• Develop demand forecasts (operational forecasts) at multiple levels of aggregation for multiple time horizons as part of a demand planning function.
• Review historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results.
• Coordinate cross-functional research activities to reconcile significant variances and refine the forecast model to reflect updated sales and marketing assumptions.
• Interact with sales, marketing, and customer collaborative contacts to understand demand forecast drivers.
• Use the Demand Planning software as the primary forecasting system tool.
• Provide input to the Supply Planning organisation to support developing inventory strategies on existing items, new products, and product phase-outs.
• Develop and maintain a suite of reports/templates to be used in the IBP (Integrated Business Planning) process to analyse Forecast Changes, YOY movements.
• IBP Process - challenge the ways of working to improve the quality of information/analysis in the various forums (Commercial Planning Meeting, Forecast Consensus Meeting).
• Prepare and Maintain relevant Customer Specific Reports to include Stock Holding, Sales Data and Stock Cover where appropriate
• Track, review and publish promotional sales performance and promotional evaluations for the customers allocated
• Track, review and action on shelf availability numbers for the customers allocated
• Support the JSCP’s for the customers allocated

Key Attributes/Skills:

• Experience in commercial planning within FMCG
• IT literate with experience of MS office applications
• Intermediate or advanced Excel skills essential
• SAP APO (Advanced Planner and Optimizer) experience essential
• Deep understanding of Supply Chain and Forecasting principles
• Strong communication and excellent interpersonal skills. Comfortable liaising with individuals at all levels
• Excellent attention to detail
• Able to work to strict deadlines and remain calm under pressure

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Function Overview:

• This role sits within the Commercial Strategy & Planning team within the wider Commercial function which consists of both Senior CS&P Managers and CS&P Managers.

Reporting Relationships:

• The role reports to the Head of Commercial Strategy & Planning
• Key working relationships with Commercial, Heads of Brand and Marketing teams including project leads for NPD, Category, Commercial Finance and Supply Chain teams.

Key Duties and Responsibilities:

• Develop consumer-relevant pricing strategies across packs, brands, and channels to maximise market competitiveness and shopper value perception.
• Manage optimal price laddering and pack-price architecture (PPA) across the current portfolio, and support brand teams with strategic pricing recommendations for innovation and long-term growth.
• Lead the analysis of promotional effectiveness using data-led insights and performance metrics to inform future promotional strategies and improve ROI.
• Create, own, and maintain promotional guidelines ("golden rules") by brand and channel to ensure promotional activities consistently deliver commercial targets.
• Facilitate collaborative working across Marketing, Commercial, and Category functions through regular reviews and timely updates to drive alignment and integrated planning.
• Guide and champion pricing and promotional strategy for new product development (NPD) to enable successful market entry and long-term viability.
• Drive the commercial readiness of NPD launches by collating assumptions for gate sign-off and delivering customer-facing decks to support strong trade sell-in and launch performance.
• Lead trade spend optimisation through insight-led recommendations aligned with strategic priorities to maximise ROI, improve customer investment efficiency, and enhance brand visibility.
• Support the sales team in creating and delivering channel-appropriate plans aligned to strategic categories (grow, protect, optimise) to unlock customer opportunities and drive commercial success.

Criteria

FMCG Experience:

• Brings proven significant experience in fast-paced, consumer-driven environments with a clear understanding of category dynamics and customer needs.

Strong technical ability

• Experience in using category data sources such as IRI/Kantar/Neilson, and proficient in excel

Strong Commercial Acumen:

• Demonstrates a solid understanding of commercial levers and market dynamics to drive brand and business performance.

Data-Led Decision Making:

• Highly analytical and inquisitive, with the ability to interpret complex data sets, identify trends and insights, and translate them into actionable strategies that improve ROI and sales performance.

Innovative Thinking & Continuous Improvement:

• Challenges the status quo constructively by proposing well-structured ideas and creative solutions that enhance commercial delivery and brand competitiveness.

Strategic Storytelling:

• Able to turn insights into compelling, data-driven narratives that influence decision-making across the organisation.

Influencing & Cross-Functional Leadership:

• Builds strong relationships and leads effectively across functions, flexing communication and leadership style as needed. Confidently challenges with rationale, demonstrates resilience, and inspires collaboration.

Inspirational & Authentic Leadership:

• Acts as a positive role model who energises teams, sets high expectations, and fosters a culture of accountability and high performance.

Enterprise Mindset:

• Supports cross-functional performance by focusing on shared business goals and promoting a "one team" approach to success.

Creative Commercial Execution:

• Balances creativity and pragmatism to maximise brand performance within budget constraints, ensuring efficient and effective delivery in market.

Forward-Thinking & Curious:

• Thinks beyond the immediate task, proactively using data and insights to shape future opportunities and strategic thinking.