HEINEKEN - the world's most international brewer. It is the leading developer and marketer of premium beer and cider brands. Led by the Heineken® brand, the Group has a portfolio of more than 500 international, regional, local, and speciality beers and ciders. We are committed to innovation, long-term brand investment, disciplined sales execution and focuse...
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About the Role
You’ll use workforce management tools to support the Customer Care Management Team in optimising the effective and efficient use of resources to meet overall Customer demand and business SLAs through having the right people, in the right place, at the right time, doing the right thing.
You’ll be responsible for the day-to-day administration and ongoing development of the contact centre interaction system - Genesys Cloud. Working as part of a team to deliver: planning, forecasting, intelligent scheduling and real-time interventions for the Customer Care contact centre, whilst ensuring they’re connected to the contact centre marketplace externally, to keep the Customer up-to-date and relevant in its processes and procedures. You’ll also be responsible for our call-flows and getting the most from our technology by constantly looking for opportunities to innovate and automate our ways of workings keeping customer experience front and centre of everything we do.
Some of the challenges in this role:
- Maintaining the Contact Centre service levels across all queues
- Development of the Genesys Cloud system
- Avoiding system failures
- Incident Management activities
- Optimising resource while driving automation and efficiency
About the experience we’re looking for:
- Experienced Administrator of contact centre or cloud based technology – desirable but not essential
- Experienced in building call-flows (Genesys Cloud preferred but not essential)
- Strong learning agility
- Strong stakeholder management skills
- Attention to detail
- Logical thinker
- Strong MS office skills – particularly excel
- Customer-centric approach
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About the role – what does a Regional Property Manager do?
- We own 2,400 pubs nationwide and have a huge focus on asset protection. The Regional Property Manager (RPM) is key to this strategy, responsible for maintaining the internal and external fabric of our fantastic pubs.
- The region that you’ll cover is London and Southern Home Counties, which includes South London – (Twickenham / Hammersmith), Surrey - (Guildford – Woking), Sussex – (Worthing, Chichester) and Hampshire – (Fareham, Basingstoke).
- You’ll be managing budgets and working closely with a range of colleagues, suppliers, contractors and lessees/tenants to make the right decisions and ensure our pubs are safe for our lessees and their customers, as well as progressively improving both condition and sustainability.
About the RPM team – who will you be working with?
- This role reports to our Southern Regional Property Controller. Here’s what he has to say about the opportunity:
- “You’ll be joining my team of ten RPM’s and you’ll feel supported, empowered and encouraged every step of the way. The team is very experienced and will provide ongoing support and guidance as you build your knowledge in the role.”
- “Having a positive attitude is the crucial starting point. For me, a great RPM is resilient, organised, proactive, a great listener and able to be decisive under pressure. To be a success, you’ll have to work at pace and have real conversations. We’ll back you with trust to deliver and you’ll never feel on your own.”
About you – what are we looking for?
- If you’re currently working in property and have multi-site experience, we’d love to hear from you.
- If the terms “reactive repairs”, “planned maintenance”, “capital investment” and “dilapidations” are all familiar to you – that’s a great start.
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What’s the role?
- Reporting directly to the Brewery Director, you’ll play a key role in driving process excellence and continuous improvement across the Manchester site. As a Process Engineer, you’ll be responsible for championing and embedding our TPM (Total Productive Management) strategy, ensuring it is effectively implemented and sustained across operations.
- This role sits at the heart of the operation, working closely with Production, Engineering, Quality and Supply Chain teams to improve equipment performance, process capability and operational efficiency. You’ll coordinate, organise and support TPM implementation in line with site, national and global TPM strategic plans, with a clear focus on delivering sustainable improvements in safety, quality, cost and delivery.
- Using data, problem-solving methodologies and your strong understanding of manufacturing processes, you’ll identify loss areas, support root cause analysis and ensure improvement actions are owned and delivered by the right teams. As the Manchester TPM Champion, you’ll lead by influence, coaching teams at all levels and helping to build capability across the site.
- With your experience of leading change in a fast-paced FMCG environment, you’ll play a critical role in engaging colleagues, embedding standard ways of working and ensuring continuous improvement becomes part of how the site operates day to day.
What are we looking for?
- We’re looking for a hands-on and collaborative Process Engineer who is passionate about continuous improvement and thrives in an operational environment. You’ll be comfortable working on the shop floor, influencing stakeholders and translating strategy into practical action.
Ideally, you’ll also bring:
- Proven experience delivering continuous improvement, Lean and/or TPM initiatives within an FMCG or high-volume manufacturing environment
- Strong understanding of manufacturing processes, equipment performance and loss analysis
- Experience leading or supporting change management initiatives and facilitating workshops or improvement activities
- A data-driven, problem-solving mindset with experience using CI tools and methodologies
- Excellent stakeholder management and communication skills, with the ability to influence at all levels
- Global HEINEKEN Auditor Status (or similar) would be beneficial but not essential
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About the role
The Food and Drink Technical Operator Apprenticeship is based at our Herefordshire Brewery within the Packaging team. You’ll support the brewing and packaging of our products while developing technical expertise in operating machinery, diagnosing faults and carrying out basic maintenance.
Alongside hands-on experience, you’ll learn about continuous improvement, food safety and quality assurance. You’ll take ownership of production processes and help ensure efficient, safe and compliant operations. From day one, you will receive structured support, guidance and development within a friendly and inclusive environment.
Key responsibilities
- Attend required college release blocks, complete apprenticeship assignments and participate in performance reviews to maintain a high level of academic performance.
- Embrace and champion strong safety culture, ensuring the safety of yourself and others.
- Control manufacturing processes through equipment or process operation, frontline fault diagnosis and resolution, asset care, and basic maintenance tasks.
- Learn and apply quality assurance and food safety practices across all manufacturing processes to ensure our products are food safe and compliant.
- Work as part of a wider team to manufacture safe and compliant products to meet deadlines, achieve productivity, efficiency, hygiene and environmental requirements whilst ensuring health and safety remains everyone's top priority.
- Participate in continuous improvement initiatives.
Who we’re looking for
We’re seeking motivated people who are safety-focused and keen to develop a long-term career in manufacturing.
You should have:
- Five GCSEs at Level 4 or equivalent, including Maths at Level 6 and English at Level 4.
- The right to work in the UK for the duration of the apprenticeship.
- UK residency for at least three years by 1 September 2026.
- Be aged 18 or over by 1 September 2026.
- A positive attitude and willingness to learn.
- Flexibility to work 12-hour shifts on a rotating day and night pattern.
- An interest in developing technical and manufacturing skills.
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About the role
The Food and Drink Engineering Maintenance Apprenticeship is based within our manufacturing teams in Manchester, supporting production operations. Over 48 months, you will develop expertise in process safety, food safety and equipment maintenance while learning to use continuous improvement tools and modern engineering techniques.
You’ll learn from experienced engineering technicians and manufacturing specialists, gaining insight into real operational environments. From the start, you will receive structured training, career support and guidance within an inclusive and supportive workplace.
Key responsibilities
- Attend required college release blocks, complete apprenticeship assignments and participate in performance reviews to maintain a high level of academic performance (please note, block release may be up to 5 months, based away from Manchester).
- Support safe working across engineering and maintenance activities, ensuring all work meets HEINEKEN & UK compliance standards.
- Learn and apply Good Manufacturing Practices (GMP) and Hazard Analysis Critical Control Points (HACCP) to uphold the highest food safety standards.
- Develop skills in mechanical maintenance, electrical maintenance, materials science, control systems, instrumentation, fluid and thermodynamics, and automation principles.
- Conduct planned and predictive maintenance to ensure equipment and machinery is effectively maintained to optimise production levels.
- Carry out reactive maintenance in response to equipment operating ineffectively.
- Monitor processes to ensure products meet strict quality and food safety benchmarks.
- Participate in continuous improvement activities using Total Productive Management (TPM) methodology and tools.
Who we’re looking for
We’re looking for motivated people who are safety-focused and ready to build a long-term career in engineering and manufacturing.
You should have:
- Five GCSEs at Level 4 or equivalent, including Maths at Level 6 and English at Level 4.
- The right to work in the UK for the duration of the apprenticeship.
- UK residency for at least three years by 1 September 2026.
- Be aged 18 or over by 1 September 2026.
- A positive attitude and willingness to learn.
- Flexibility to work 12-hour shifts on rotating day and night patterns.
- An interest in developing technical and manufacturing skills.
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About the role
This four-year structured programme is designed to develop future operational leaders. Delivered in partnership with an industry leading university, it combines formal study with hands-on experience across our operations.
You’ll attend three one-week study blocks each year and rotate across departments including brewing, packaging, quality, logistics and engineering. The programme blends academic learning with practical responsibility, helping you build leadership capability and operational understanding.
Throughout the apprenticeship, you’ll receive ongoing support, coaching and development while gaining experience across key areas of the business.
Key responsibilities
- Complete apprenticeship requirements on time, participate in performance reviews and proactively work on personal development areas.
- Proactively promote behavioural safety, hazard spotting and hazard completion in order to ensure safe practices and site targets are delivered.
- Deliver the KPI targets to ensure optimum performance of the department.
- Create an environment that truly drives high performance through effective performance management and development planning.
- Ensure effective communications with all team members and stakeholders to achieve committed performance and output targets.
- Build strong collaboration with TPM stakeholders to ensure the correct application of principles and methodology.
- Ensure effective participation and ownership of AM activities to achieve high levels of sustained performance, for example, through leading and participating in loss reduction teams.
- Continuously develop the capability of team members through effective training plans and assessment processes.
Who we’re looking for
We’re seeking motivated people who are safety-focused and ready to build a career in leadership and manufacturing operations.
You should have:
- Three A-Levels (grades 6,6,5) or equivalent.
- The right to work in the UK for the duration of the apprenticeship.
- UK residency for at least three years by 1 September 2026.
- Be aged 18 or over by 1 September 2026.
- A positive attitude and willingness to learn.
- Flexibility to work 12-hour shifts on rotating day and night patterns.
- An interest in developing leadership and manufacturing skills.
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About the role
As the Shift Leader, you’ll report into the Head of Logistics, and play a central role in ensuring our colleagues on the production line continue to exude brilliance in every task they endeavour. With experience in managing people, you’ll engage with your teams to ensure that every colleague feels supported in their own professional and personal development, whilst also fostering collaboration with your peers for a functional & operating site; in adherence to our Total Productive Management (TPM) principles as a guiding framework.
Your main responsibilities also include:
- Oversee day-to-day warehouse and logistics operations, including receiving, shipping, inventory flow, and material handling.
- Plan, coordinate, and manage shift activities, ensuring effective labour allocation and smooth workflow transitions.
- Lead, supervise, and support warehouse staff throughout the shift to maintain productivity and quality standards.
- Ensure accurate inventory management through stock control, cycle counts, reconciliation, and the reduction of discrepancies.
- Maintain compliance with equipment usage and health and safety standards, including the safe operation of forklifts.
- Communicate clearly and timely with team members, other shifts, and management to ensure operational alignment.
- Coach, train, and onboard new employees, while reinforcing procedures and best practices.
- Address and resolve conflicts, performance concerns, and operational issues in a calm, fair, and effective manner.
About the team
Helping millions of consumers enjoy our beers and ciders is a real team effort. As a Supply Chain colleague, you’ll be part of the biggest function in HEINEKEN UK!
From barley to bar, our Supply Chain produces high-quality beers and ciders, prioritising safety, sustainability and innovation to keep our operations running smoothly.
You’ll be based within the broader Customer, Logistics & Planning team, responsible for ensuring our logistics operations run smoothly across transportation, procurement, warehouse operations and much more! We take pride in consistently delivering the highest-quality brews to customers nationwide.
Who we’re looking for
We’re seeking a proactive leader who can inspire and motivate others to achieve exceptional results. The ideal candidate will have:
As well as the above, the ideal candidate will have:
- Logistics or Warehouse exposure: Previous experience working in a fast-paced environment such as warehouses within Supply Chain, will help you succeed and empower those around you.
- People Management Skills: A proven track record of leading teams with a supportive, engaging leadership style.
- Laser-Focused on Safety: A solid commitment to health and safety with exceptional attention to detail.
- Educational achievements: although not mandatory to have a Forklift Truck License or. a Bachelor's degree within Supply Chain or similar will help supplement your theoretical understanding to apply in a practical setting.
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About the role
The Food and Drink Engineering Maintenance Apprenticeship is based within our manufacturing teams in Tadcaster, supporting production operations. Over 48 months, you will develop expertise in process safety, food safety and equipment maintenance while learning to use continuous improvement tools and modern engineering techniques.
You’ll learn from experienced engineering technicians and manufacturing specialists, gaining insight into real operational environments. From the start, you will receive structured training, career support and guidance within an inclusive and supportive workplace.
Key responsibilities
- Attend required college release blocks, complete apprenticeship assignments and participate in performance reviews to maintain a high level of academic performance (please note, block release may be up to 5 months, based away from Tadcaster).
- Support safe working across engineering and maintenance activities, ensuring all work meets HEINEKEN & UK compliance standards.
- Learn and apply Good Manufacturing Practices (GMP) and Hazard Analysis Critical Control Points (HACCP) to uphold the highest food safety standards.
- Develop skills in mechanical maintenance, electrical maintenance, materials science, control systems, instrumentation, fluid and thermodynamics, and automation principles.
- Conduct planned and predictive maintenance to ensure equipment and machinery is effectively maintained to optimise production levels.
- Carry out reactive maintenance in response to equipment operating ineffectively.
- Monitor processes to ensure products meet strict quality and food safety benchmarks.
- Participate in continuous improvement activities using Total Productive Management (TPM) methodology and tools.
Who we’re looking for
We’re looking for motivated people who are safety-focused and ready to build a long-term career in engineering and manufacturing.
You should have:
- Five GCSEs at Level 4 or equivalent, including Maths at Level 6 and English at Level 4.
- The right to work in the UK for the duration of the apprenticeship.
- UK residency for at least three years by 1 September 2026.
- Be aged 18 or over by 1 September 2026.
- A positive attitude and willingness to learn.
- Flexibility to work 12-hour shifts on rotating day and night patterns.
- An interest in developing technical and manufacturing skills.
Method of Application
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