Latest Recruitment at Hilton

Position Summary

This is an excellent opportunity to join Hilton's Europe Revenue Management team based at Hilton’s Regional headquarters in Watford, North London with a hybrid approach working remotely for part of the week, and occasional travel to our hotels. The Revenue Management Consolidated Centre (RMCC) is responsible for hotel revenue management for 300+ hotels across the UK & Ireland and Europe regions, looked after by a very diverse team of over 100+ team members representing 27 nationalities, and offers world-class revenue management talent and tools to our hotels.

This is an excellent opportunity to be part of Hilton’s continued success and growth with strong career opportunities beyond the initial role, with options to grow and develop within RMCC, to transfer to other departments within the corporate environment, or to a hotel-based role across the globe.

The Cluster Revenue Manager will be responsible for maximising revenue, market share and profits for multiple hotels through the strategic coordination of revenue management processes and procedures. Portfolios assigned are very diverse and give successful candidates the opportunity to work with different markets, hotels and countries. The role is instrumental in leading the commercial strategy of the assigned hotels and driving revenue and profits whilst delivering Hilton’s mission to be the preeminent global hospitality company - the first choice of guests, team members, and owners alike.

What are we looking for?

• Practical working experience within commercial revenue management.
• Experience leading daily and weekly commercial meetings on forward looking issues such as booking pace, performance analysis and SMART action planning.
• Advanced Excel and strong numeracy and analytical skills.
• Excellent communication skills – fluency in English, both verbal and written.
• Able to articulate and introduce change effectively.
• Demonstrable soft skills to include active listening to build trust, instil confidence and empower others.
• Excellent competencies in Leadership, Planning and Organising, and Influencing
• Resilient and motivated – Self organised, working well under time constraints while balancing concurrent tasks and priorities.
• Ability to travel occasionally 

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An Assistant Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Assistant Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. An Assistant Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Serve as a point of contact for regular and VIP Guests
• Complete Night Audit duties
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Represent the Hotel Manager and other senior managers in the absence of the Night Manager, taking full responsibility of the hotel
• Manage, record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct annual and mid-year Appraisals with Team Members
• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
• Assist other departments, as necessary

What are we looking for?

Assistant Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail
• High level of IT proficiency
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

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A WORLD OF REWARDS

• Hourly rate of £12.38 plus service charge
• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career !
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Subsidised Taxi Scheme
• Accommodation available with all bills included
• Guest Experience Day: 1 night stay with breakfast
• Modern and inclusive Team Member’s areas

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As Night Supervisor, you will supervise night-hour assistance to Guests to contribute to an overall exceptional experience from check-in through check-out. A Night Supervisor contributes to the first impressions of our guests. 

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A Reception Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

As a Reception Manager you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Reception Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• - Set departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings and produce minutes
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Front Office team
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary

What are we looking for?

Reception Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A degree or diploma in Hotel Management or equivalent
• A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
• Experience of managing people and developing people
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Ability to work under pressure
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

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The Gild Restaurant and Bar is at the heart of the hotel and welcomes guests 24 hours a day. Experience in a busy bar or nightclub with Supervisor responsibilities would be ideal for a role in this 24 hour lounge bar. A great team leader with a passion for creating a great Guest Experience would be ideal for this position.