Summary of the Role and Purpose
We help financial services organisations – Banks, Insurance companies, FMIs, Wealth and Asset managers, and Fintechs – to change and adapt to the environment in which they operate. Changes may be driven by decisions to digitise, to streamline, to pivot, to respond to new regulation or to harness the benefits of analytics or new technology. Or they may be driven by acquisition or disposal. Whatever the reason, our clients are continually re-designing parts of the organisation, and that’s where we come in.
Description of the role
We are looking for experienced consultants who can lead Organisation Design workstreams on complex, business critical programmes. You will be expected to
- Scope, price and design our approach for a particular client (with support from a Partner or Director), and then to lead delivery of this work
- Lead/support business development and grow revenues from the existing work portfolio
- Use leading practice problem-solving methodologies to address client issues and structure projects
- Work and collaborate with colleagues from other service lines such as technology, finance, customer or analytics
- Lead high quality analysis that combines KPMG expertise and market insight with quantitative and qualitative analysis
- Act as a main client interface, providing effective, credible, and timely communications with clients
- Generate thought leadership, drive knowledge sharing and develop consulting skills within our team
- Develop the team culture, inspiring and empowering team members and supporting their career development
Skills, qualifications and experience
We expect the successful applicant to have the following technical skills:
- Deep expertise in Organisational Design. This should include the full range of OD, including role definition, objective and KPI definition, ways of working, hierarchical design, cost modelling and sizing, grade levelling, and people transition planning. An appreciation of organisational design in an agile context is desirable. Experience of working with Org Vue would also be beneficial.
- A strong appreciation of different approaches to manage behavioural change. Experience of the core techniques of leadership alignment, case for change, stakeholder identification and management, sequencing for the change programme, communication and engagement, impact assessment, and planning people transition. In the area of technology implementation, we would expect experience of user adoption approaches including training and awareness.
- The strongest candidates will have capability across both Change and OD, but we are also interested in candidates who are deep specialists in OD.
- We are looking for candidates who understand the financial services environment and have undertaken consulting projects in one or more of the sub-sectors mentioned above.
- As this role is a Senior Manager role, and the consultant would be expected to lead and manage other consultants, we expect that candidates will have experience in consulting, ideally with a recognised professional services firm, or global consultancy. In-house consulting experience is also valued.
- Candidates will need to have the personal skills to influence, communicate with and work with senior clients, often at C-Suite or just below. They will need to have strong writing skills, be good at PowerPoint, confident with excel, and comfortable working face to face and through Teams.
- We value a collaborative mindset. Everyone at KPMG is talented and ambitious, but we are a close-knit team that wins together, and we value people who will share knowledge and support colleagues.
- Above all, we are looking for people with a strong sense of curiosity – we want people who are interested in their clients, care about their business, are motivated to research and understand them, and are prepared to work hard to make them a success. And we want people who are curious about our discipline – the management of the workforce – and who continually updating themselves, researching the latest trends, and sharing these insights with colleagues and clients.
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The Role
This role is for an innovative professional at director level with significant major project and construction advisory experience. This role will work alongside our existing team to build commercially attractive propositions and assist in the delivery of services across the capital project life cycle.
The Technology, Sustainability, and Innovation (TSI) cluster within MPA is seeking a highly motivated individual to provide expert advisory services at the executive-level. This role will focus on driving strategic and creative initiatives, developing compelling business cases, and delivering expert guidance in the areas of technology, sustainability, and innovation.
The role requires a breadth of top-level management consultancy experience – ideally gained from another leading management consultancy. This is a demanding job, helping to solve some of the most complex challenges in infrastructure. You will therefore possess the necessary grit and determination to reset and try different approaches. You will work within a highly collaborative, high performing team, that is well blended and contains a vast range of skillsets and personalities – introverts as well as extroverts are equally welcome.
You will be responsible for helping to grow, deliver and lead our MPA business, working with our leadership team, client organisations and other KPMG teams to develop our offerings and value propositions. You will be providing advice to a broad range of clients on many different matters, helping them to achieve successful outcomes through planning and implementing innovative and robust solutions.
You will be joining at an exciting time of exceptional growth within the cluster. To further support this growth, we are seeking a senior-level candidate with proven commercial acumen to identify and capitalize on market opportunities. The ideal candidate will demonstrate expertise in strategic positioning, exceptional communication skills to influence key stakeholders, and a proactive approach to driving business development initiatives.
The MPA team in the UK are mainly based in London, Birmingham, and Manchester. This role will be based in one of these locations but will require travel to client locations throughout the UK and occasionally overseas. Alternative KPMG UK office locations will be considered.
The Person
Skills, Qualifications & Experience
Successful candidates must have relevant skills and experience in four key areas:
Business development
- Possess an extensive and established personal network within the UK construction/infrastructure sector.
- Demonstrated proficiency in leading and delivering successful client pitches.
- Proven track record of leading and being accountable for developing propositions and go-to-market strategies.
- Strategic thinker with the ability to identify emerging market trends, new opportunities, and service gaps.
- Exceptional commercial acumen to identify and capitalize on market opportunities.
- Expertise in strategic positioning and exceptional communication skills to influence key stakeholders.
- A proactive approach to driving business development initiatives.
Client Delivery & Engagement Management:
- Client-facing role with direct impact on KPMG's reputation and perception; responsible for end-to-end management of client engagements using KPMG systems (comprehensive training provided).
- Prior experience at Big 4 and top-tier advisory practices is highly desirable.
- Proven ability to clearly communicate strategy, align complex stakeholder groups, listen to diverse perspectives, and broker mutually agreeable approaches.
- Experience in leading project teams to deliver successful client engagements.
- Extensive delivery experience with accountability for progress against deliverables, team resourcing, and team wellbeing.
- Demonstrated proficiency in financial management of engagements (projects), including budgeting, reporting, and invoicing.
- Experience in managing quality and risk on engagements to meet KPMG's high standards.
- Highly experienced and confident in communicating with executive-level stakeholder groups.
- Experience in business case development (or early involvement in the capital project lifecycle) with the ability to collaborate with clients to develop outcome-focused strategies and address challenges (such as market capacity) in capital project delivery.
Team development & wellbeing:
- Proven track record of leading, developing, and mentoring diverse teams to ensure their success.
- Significant experience in sustainably growing teams and strategically planning for future personnel needs.
- Ability to quickly identify and address imbalances within the team environment.
- Established leader with unwavering ethics and experience in navigating difficult discussions with colleagues and clients.
Building internal network:
- Highly collaborative with the ability to identify and develop joint propositions with supporting teams.
- Proven ability to lead and guide the development and launch of joint propositions.
- Skilled in identifying and articulating the diverse roles and skillsets required to develop and deploy holistic client services, while upholding the highest service standards.
Key Attributes
- Ability to generate and uplift team energy to ensure successful client delivery.
- Exceptional communication skills (both written and oral).
- Proven ability to develop and maintain sustained relationships both internally and with senior-level clients.
- Excellent at working with diverse and complex stakeholder groups, with the ability to convene and lead workshops/chair meetings, ensuring all perspectives are considered and aligned to the collective solution.
- Understands the importance of attention to detail and is self-motivated to deliver high-quality results within tight timeframes.
- A self-starter who can lead, inspire, and motivate others.
- Exceptional leadership skills, with experience in deploying various leadership tools to suit different situations.
- Confidence in navigating complexity and ambiguity, setting direction, and engaging stakeholders.
- Ability to make high-complexity decisions, often autonomously and with incomplete information/facts.
- Highly reflective of their responsibility and accountability to the team, with the ability to self-reflect and adjust their approach as needed.
- Proven track record of managing upwards within their business and the businesses of their clients.
- High levels of resilience to incorporate feedback, adapt, and persevere.
- Embodies the principle of leading by example, setting the standard for others to follow.
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KPMG is part of a global network of firms that offers Audit, Tax & Legal, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.
We are looking for seasoned Global Business Services (GBS) practitioners to join us and help grow our GBS advisory practice in the UK.
Your key responsibilities
- Shape and articulate the GBS/Shared Service Centre (SSC) strategy and value proposition to C-level and VP level clients - With a particular focus on provision of GBS, SSC and also Business Process Outsourcing (BPO) functions
- Design and develop GBS/SSC shared services operating models for our clients across various corporate functions such as finance, HR, IT, supply chain/logistics, procurement etc including governance and service management capabilities, along with the service catalogues and service level agreements
- Lead end-to-end outsourcing execution: strategy, vendor selection, contracting and transition
- Apply leading practice end to end process expertise in one or more core finance, HR, IT, supply chain/logistics, procurement or other corporate functions in order to design and implement new re-engineered processes in a Shared Services or Business Process Outsourcing operating model
- Lead and work collaboratively with client team executives to plan and deliver shared services or global business services solutions
- Leads business development activities for assigned client portfolio and supports revenue growth plans for existing and new clients
- Guide team through the to-be design of processes, related organization/role design and enabling technologies
- Manage team through business case development of GBS/SSC programs
- Develop detailed work plans, direct project teams, deliver status, meet deadlines, manage to budget, meet or exceed quality standards
- Guide team through problem definition, issue identification and work plan development using problem solving principles and past experience
- Work with leadership on developing the practice through recruiting, training, mentoring, client relationships
- Serve as a subject matter advisor to the c-suite
Skills and attributes for success
- Experience establishing and maintaining client relationships
- Deep understanding of the BPO provider landscape, and ecosystem
- Expertise in structuring complex deals and designing fit-for-purpose governance & service / vendor management frameworks
- Operational insights including in-depth understanding of SLAs KPIs and risk sharing models
- Excellent leadership, communication (written and oral) and interpersonal skills
- Proven success in contributing to a team-oriented environment
- Proven ability to work creatively and analytically in a problem-solving environment
- Ability to interact effectively with client executives, vendors and third party providers
- Desire to work in a fast paced environment
To qualify for the role, you must have:
- Extensive expertise gained with, or at, GBS or Shared Services Centres or Business Process Outsourcers
- Clear understanding and experience in application of the GBS/SSC operating models and Service Delivery Models
- Hands on knowledge of project management methodologies and preferably certified project / program management or strong experience in leading large GBS transformational programmes
- Experience of deploying problem solving frameworks and improving processes, applied knowledge of lean/six sigma methodologies
- Experience in process mining, automation & leading process applications of advantage
- Advanced usage of MS Office and MS Project and experience in working with ERP systems
- Knowledge of the Shared Services and BPO sector with a network in this field
Ideally, you’ll also have:
- Experience leading large scale transformation programs highly preferred
- Professional qualification in one of the functional areas – Finance (CIMA/ACA or equivalent), HR/Procurement – (MBA)
- Consulting experience or Programme Management/ Strategy experience in GBS/SSC set ups
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