Vacancies at DHL

WHAT YOU'LL DO

• Lead and manage a team of mainly drivers and a small number of warehouse colleagues, ensuring effective task delegation and performance monitoring
• Oversee daily transport operations with a strong focus on compliance, including WTD regulations and drivers' hours
• Carry out HR responsibilities such as 1:1s, performance reviews and absence management to support colleague development
• Liaising with the customer to resolve any queries, ensuring a high standard of service and operational delivery
• Manage on-site transport activity across a fleet of 6 vehicles, promoting safety, efficiency, and operational excellence

WHAT YOU'LL BRING

• Proven experience in a similar supervisory or first-line management role, with strong people management skills
• Confident user of IT systems, including Microsoft Office and Transport Management Systems
• Excellent written and verbal communication skills, with the ability to engage effectively with colleagues, drivers, and customers
• Strong organisational and problem‑solving abilities, able to prioritise tasks in a fast‑paced transport environment
• Knowledge of transport legislation and compliance requirements (e.g., WTD and drivers' hours) is highly desirable

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A TYPICAL DAY MAY INVOLVE

• Provide administrative support across transport and warehouse operations, ensuring all documentation and processes are completed accurately
• Manage inbound and outbound telephone calls, offering professional communication to drivers, customers, and internal teams
• Control fuel cards and driver‑issued equipment, maintaining accurate records and accountability
• Resolve queries efficiently via phone and email, ensuring timely and effective responses
• Record and report fuel usage data, collect driver manifests, and collate operational information to support daily reporting

THIS ROLE WOULD SUIT PEOPLE WHO

• Experience working in an administrative role with regular customer interaction
• Strong IT skills, with confident use of Microsoft Office, including Excel
• Highly organised with strong planning skills, able to prioritise workload and meet deadlines in a fast‑paced environment
• Excellent written and verbal communication skills, with the ability to engage professionally at all levels
• Proactive, detail‑focused approach with the ability to work independently and as part of a team

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WHAT YOU'LL DO

• Actively seeking out better ways of working together
• Ensure a safe, secure, clean and fair work environment for team members
• Facilitate effective communication between senior management team and warehouse colleagues
• Plan, coordinate, and supervise the daily activities of the team
• Plan, manage and adjust staffing levels to meet operational requirements
• Seek and utilise information from functional areas such as Finance and HR to support effective decision‑making

THIS ROLE WOULD SUIT PEOPLE WHO

• Proven experience in leading, coordinating, and developing a team within an operational environment
• Challenges self and others to exceed standards and achieve extraordinary results
• Organised, detail-oriented, and capable of working in a fast-paced operational environment
• Demonstrates a Continuous Improvement mindset, with a passion for identifying opportunities to enhance processes and performance
• Customer-focused mindset, able to work effectively with stakeholders at the appropriate level