Vacancies at DHL

About the Role

As a Compliance Auditor (Ground Operations), you will support our dynamic Safety & Compliance team by carrying out audits and inspections that help ensure safe, compliant ground operations. Working both independently and as part of a team, you will:

• Conduct audits within Ground Operations to verify safe and compliant practices
• Identify potential risks or safety issues and communicate them clearly to relevant stakeholders
• Contribute to a culture where safety and compliance are consistently prioritised
• This role offers the opportunity to develop your auditing skills further, with training provided where required.

What You’ll Bring

• Operational experience within an aviation Ground Operations environment
• Familiarity with IGOM requirements and ideally will have had exposure to, or be experienced with, ISAGO and IOSA auditing
• Must be able to attain the following qualification as an Airlines Auditor: UK CAA Audit technique and Aviation Auditor training / IATA Aviation Auditor training
• Report writing experience with a strong, professional level of IT Literacy
• Holder of a valid, globally accepted Passport – must have the ability to travel worldwide at short notice, if required
• Due to the nature of a busy European and Global cargo air carrier operation, the successful candidate must be available to conduct business activity during nighttime hours, when required
• A higher level of education in a relevant field is preferred but not essential for candidates that demonstrate a passion to learn within the industry

Who You Are

We’re looking for someone who:

• Works confidently in a dynamic and hands on environment
• Brings a positive, solutions focused mindset
• Collaborates effectively while also working independently when needed
• Pays close attention to detail and follows structured processes
• Communicates clearly and respectfully with colleagues at all levels
• Manages time effectively, both on site and remotely
• Approaches change with flexibility and an openness to new ways of working
• Acts with integrity, objectivity, and professionalism
• Is willing to support and guide others when appropriate

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A TYPICAL DAY MAY INVOLVE

• Acting as the main point of escalation dealing with service issues and problem solving, communicating at all times with the different brands within the accounts remit
• Respond to or escalate customer issues within clear guidelines and recommend solutions (e.g delays/reporting failures to systems)
• Collate and distribute key monthly reports taking the time to analyse and feedback trends and insights
• Working with key stakeholders such as operations to ensure the high levels of customer service are delivered throughout the booking process
• Providing consultation and proactive fleet management, adopting best practice and striving for continuous improvement and innovation at all levels
• To work in collaboration with the other account team employees and technical teams to ensure that all vehicles are made available and work through the process to ensure we don't fail KPIs
• Co-ordinate operational meetings to discuss departmental priorities and work together to deliver objectives
• Stakeholder management liaising with work shop, bodyshop, logistics, valeting and other key departments
• Conduct regular team 121's setting targets and objectives, working on career plans and employee development

THIS ROLE WOULD SUIT PEOPLE WHO

• Previous Account Management/Customer Service Manager or equivalent is essential
• Previous team management experience is essential (managing a team of up to 10 people)
• Strong communication skills (verbal and written) across all levels of seniority
• Fleet, Automotive or Manufacturing Logistics industry experience would be beneficial
• Ability to lead a team - Challenge in the right way and provide constructive feedback on development opportunities
• Ability to extract and present data to stakeholders and customers
• Strong level of IT skills/knowledge
• Self started and motivated, with the ability to work with limited supervision