As the world’s largest contract logistics specialist, we create competitive advantage for customers through customized logistics solutions based on globally standardized warehousing, transportation and integrated services components. We bring sector expertise, global scale and local knowledge to design and manage supply chains from raw materials and manufa...
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Acting as the main point of escalation dealing with service issues and problem solving, communicating at all times with the different brands within the accounts remit
Respond to or escalate customer issues within clear guidelines and recommend solutions (e.g delays/reporting failures to systems)
Collate and distribute key monthly reports taking the time to analyse and feedback trends and insights
Working with key stakeholders such as operations to ensure the high levels of customer service are delivered throughout the booking process
Providing consultation and proactive fleet management, adopting best practice and striving for continuous improvement and innovation at all levels
To work in collaboration with the other account team employees and technical teams to ensure that all vehicles are made available and work through the process to ensure we don't fail KPIs
Co-ordinate operational meetings to discuss departmental priorities and work together to deliver objectives
Stakeholder management liaising with work shop, bodyshop, logistics, valeting and other key departments
Conduct regular team 121's setting targets and objectives, working on career plans and employee development
THIS ROLE WOULD SUIT PEOPLE WHO
Previous Account Management/Customer Service Manager or equivalent is essential
Previous team management experience is essential (managing a team of up to 10 people)
Strong communication skills (verbal and written) across all levels of seniority
Fleet, Automotive or Manufacturing Logistics industry experience would be beneficial
Ability to lead a team - Challenge in the right way and provide constructive feedback on development opportunities
Ability to extract and present data to stakeholders and customers
Strong level of IT skills/knowledge
Self started and motivated, with the ability to work with limited supervision
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