Vacancies at Ibis Styles

Job Description

ibis Styles Barnsley is looking for a dependable, welcoming Guest Service Manager to deliver great customer service during the night. The role is based on working 16 hours a week, with a competitive salary of up to £12.70 per hour and great benefits including a day off for your birthday, discounts at hotels and opportunities for career progression.

You'll have one years' experience in a customer-facing hotel position and experience doing nights would also be a significant advantage. We need people who are open, welcoming and who know what great customer service looks like! You'll be checking guests in and out at Reception, answering questions and supporting them during your stay as well as supervising, motivating and leading any colleagues on shift. There will be occasional where you'll be working solo, so you need to be responsible, reliable and confident. You'll need to be confident using a computer as you might be running reports overnight and as we're one big team, you can also expect to be pulling the odd pint, taking some food orders, checking the security of the hotel and turning your hand to whatever's needed to ensure our guests have a great stay.  You'll be working 16 hours a week, which could including a mix of midweek and weekend shifts. As you'll be serving alcohol, we do require applicants to be 18 years of age or older.

If this sounds like a role that's right up your street, we'd love to hear from you.

Qualifications

• 1 years' experience in a similar role
• Ideally, experience working nights

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Job Description

• Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling.  Ensure accuracy by repeating order(s) to the guests.
• Take orders and send them to kitchen staff through the POS system.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
• Any other reasonable request as required by your Supervisor or Hotel Management
• Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
• Suggest any improvements that could be made to existing services or procedures.
• Attend training programmes and meetings as directed to constantly improve skills and knowledge.

Additional Information

A little more information:

• You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.
• Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park. 
• To ensure you can best welcome and care for our guests you will need to be fluent in English.

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Job Description

• Join our team at ibis Styles London Gatwick Airport as a Reservations Manager, earning £28,000 to £30,000 per year on a full-time contract of 40 hours per week. If you love the buzz of hospitality and want to work in a stylish, upbeat environment right next to one of the UK’s busiest airports, this is your chance.

What you’ll do

• You’ll manage guest bookings, handle weekly commissions, oversee invoicing and cash reconciliation, and make sure every reservation runs smoothly. Looking after our clientele with care and attention will be at the heart of what you do.

What we’re looking for

• Previous hotel reservations experience is essential. You’ll have strong organisational skills, confidence with numbers and a passion for delivering great service as part of a vibrant team. Experience in an Accor-brand hotel would be advantageous.

Why join us?

• Competitive salary, full-time hours and the opportunity to grow with a global brand. Plus, you’ll be working just minutes from Gatwick Airport in a fun, modern setting.

Qualifications

• Hotel Reservations & Reception Experience Required