Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything...
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We have an opportunity for an Airport Field Service Leader to join us at Honeywell, working with our customers around the London and South area, where you will lead the local service organisation to deliver best in class services to exceed customer expectations and deliver planned financial performance. Develop skills, information and management discipline necessary to deliver services in a timely manner at planned gross margins leveraging HBS tools, processes and best practices. To drive forward Honeywell new technology onto the customer base and ensuring all fire legislation is 100% achieved.
Responsibilities
Direct line management responsibility for engineers within the local team at a key customer site, to deliver services with customers on time, within scope and within budget
Maintains customer’s satisfaction to high levels and resolves customer satisfaction issues promptly, leading quick and effective closure of any improvement opportunities
Ownership for financial performance of the business area and team, monitoring financial performance monthly as well as ensuring the availability of tools, equipment, and materials required while maintaining and controlling inventory levels
Participate in estimate review processes prior formal quote production for customers to ensure estimations are correct and that the work is achievable from a technical perspective
Develop strong relationships with Functional support teams, Sales, and other Field Service Leaders to ensure effective sales to operations handovers, optimised utilisation of resources and maximised pull through of service and projects
Qualifications
Experience of effectively managing a team of engineers and managing change within a team, along with performance and development of team members
A background within a customer facing environment with a strong customer focus and managing larger sized accounts
Good communications skills with the ability to influence at varying levels across the organization and a strong customer focus
Understanding of Profit & Loss responsibilities along with a good track record of working to KPI’s and forecasts
Fire and Life safety background with some cybersecurity knowledge would be preferred
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