Assistant Food & Beverage Services Manager at Accor Hotels

Responsibilities:

Food & Beverage Operations:

• Deliver a warm, personal welcome and ensure a consistently high standard of service
• Act as a brand ambassador, ensuring Pullman standards are delivered throughout all of F&B
• Supervise daily operations in our Restaurant, Bar and Room Service, ensuring smooth service flow
• Collaborate with the Head Chef and F&B Services Manager to develop product offerings and optimise guest satisfaction
• Coordinate shift coverage, rotas and operational needs across all outlets including early mornings, evenings, weekends and bank holidays

Conference & Banqueting (C&B):

• Oversee the day to day operation of the Conference & Banqueting department, ensuring seamless execution of meetings, events and banquets
• Liaise closely with the Conference & Banqueting Manager to ensure all functions are delivered to the highest standard and client expectations are exceeded
• Ensure function spaces are prepared according to event specifications, including layout, equipment and staffing
• Support the delivery of corporate meetings, private events, and high-profile conferences — adapting service style as needed (plated, buffet, reception, etc.)
• Maintain close communication with kitchen and AV teams for timing and technical execution
• Train and coach the C&B team in service standards, guest engagement and operational procedures
• Monitor guest feedback during and after events, taking ownership of resolutions and improvements

Leadership & Admin:

• Supervise, coach and support F&B team members across all departments
• Ensure the team adheres to health & safety and food hygiene standards
• Contribute to staff training, appraisals and performance development
• Monitor and manage equipment, furnishings and inventory in all service areas
• Prepare for and attend operational and function meetings; step in for the F&B Services Manager when required
• Assist in achieving department sales and profitability goals, with a focus on upselling and guest engagement

What we’re looking for:

• A passion for hospitality and creating memorable guest experiences
• Experience in managing or supervising F&B teams in a 4 or 5-star hotel environment
• Previous exposure to Conference & Banqueting operations is highly desirable
• Excellent communication, leadership, and organisational skills
• Ability to manage multiple priorities and work under pressure
• Proficiency in Microsoft Office; knowledge of Infrasys and Teams rota software is an advantage
• A proactive, hands on approach with great attention to detail