Assistant Front Office Manager at Marriott International

What You'll Do: Your Impact & Responsibilities

As an Assistant Front Office Manager, you'll be instrumental in ensuring seamless operations and delivering exceptional service across our Bell/Door Staff, Switchboard, and Guest Services/Front Desk teams. This isn't just about managing tasks; it's about leading, inspiring, and empowering our people to create memorable moments for every guest.

• Lead & Inspire: Coach, mentor, and motivate our Front Office team daily. You'll foster a collaborative, respectful, and supportive environment where everyone thrives.
• Operational Excellence: Oversee day-to-day Front Office operations, ensuring smooth check-ins, check-outs, and all guest interactions meet our high standards. You'll be adept at anticipating needs and resolving any challenges with grace and efficiency.
• Guest Experience Champion: Be a role model for outstanding hospitality! You'll actively engage with guests, gather feedback, and continuously seek ways to enhance their stay. Your leadership will empower the team to go above and beyond.
• Problem Solver: Expertly handle guest complaints and disputes, turning potential issues into opportunities for remarkable service recovery.
• Strategic Support: Collaborate closely with the Front Office Manager to implement service improvement plans, monitor department goals, and ensure compliance with Marriott's renowned policies and procedures. You'll even step into the Front Office Manager's shoes when they're away!
• Team Development: Help facilitate employee recognition and ensure open communication channels, keeping everyone aligned with our Front Office objectives.

Who We're Looking For: Your Skills & Experience

You're a proactive, solutions-oriented individual with a genuine passion for people and service. You lead by example, demonstrating honesty, integrity, and a commitment to excellence.

Experience:

• At least 2 years prior experience in a simal role/hotel required