Motor Claims Handler at AIG

How you will create an impact

This is a fantastic entry level position for a pro-active and results driven individual who is keen to embark on a career within motor claims. This role would suit a graduate or someone with a couple of years of customer service experience who would like to develop their career in the insurance industry.

You will receive extensive training and a great support network to learn new skills and knowledge on all aspects of managing motor claims. 

Some of the key responsibilities include:

• Actively support the department in providing a customer focused, cost efficient claims handling service
• Handle and investigate all claims within limit of authority in accordance with company standards and procedures and demonstrate accurate and timely reserving.
• Take pro-active steps to effectively deal with claimants and their representatives, ensuring the best outcome of claim
• Interact with brokers, insureds, external providers and internal stakeholders
• Contribute to ensuring the Department’s Key Performance Targets are met and that own objectives are achieved
• Promote compliance with best practice for all aspects of claims assessment/handling and actively promote and demonstrate principles of Consumer Duties.
• Work closely with the claims teams and underwriters providing feedback on claims issues, wording and market trends.
• Proactively identify and review suspect/fraudulent claims on a consistent basis in line with company's internal requirements.
• Work as part of a team and support colleagues so that overall team effectiveness is advanced
• Take personal responsibility for promoting a ‘can-do’ attitude and demonstrating a pro-active claims handling service.
• Foster good relationships with internal and external customers and drive excellent customer service.

What you’ll need to succeed

• Experience within a customer or client facing role
• Excellent written and verbal communication skills
• Strong stakeholder management skills
• A self-motivated and proactive team player
• Excellent organisational skills with strong attention to detail
• Strong problem-solving skills
• Willingness to learn