Newcastle University is a Russell Group university in the North East of England with a thriving international community of some 27,750 students from over 130 countries worldwide.
As a member of the Russell Group of research intensive universities we have a world-class reputation for research excellence in the fields of medicine, science and engineering, s...
Read more about this company
Service Leadership: Work alongside the Manager to lead and develop a professional, welcoming, and accessible service that responds effectively to the diverse needs of the student population.
Integrated Student Support: Collaborate with colleagues across SHWS to support an integrated and holistic student support model.
Representation and Partnership: Represent the service and university at local and national multi-disciplinary groups where required, building and maintaining partnerships to support a safe and positive student experience.
Line Management and Development: Provide effective line management to direct reports, monitor performance against agreed targets, and support staff development to ensure high levels of individual and team performance.
Operational Oversight: Support the leadership of day-to-day operational and personnel processes, including induction, absence and leave management, probation, performance reviews, and staffing finance.
Policy and Procedure Development: Support the development, review, implementation, and evaluation of relevant policies and procedures to ensure effective and inclusive service delivery.
Service Governance and Quality Assurance: Oversee service governance, including compliance with training, supervision, and data reporting systems, ensuring data is fit for purpose and informs service planning, enhancement, and resource allocation.
Training and Guidance: Work collaboratively with university teams to provide education, training, and expert guidance to the wider university community.
Legislative and Sector Knowledge: Maintain in depth and current knowledge of relevant legislation, sector standards, and policy developments to inform the university’s provision of reasonable adjustments and risk mitigation strategies.
Professional Standards and Student Support: Promote ethical practice and uphold professional standards within the team, maintaining a student-facing role where appropriate and taking proactive responsibility for personal wellbeing and professional development.
The Person (Essential)
Knowledge, Skills and Experience
Proven strong leadership skills showing the vision and the ability to motivate and support a team of staff though change
Ability to support and direct colleagues and key third parties in challenging situations
Considerable knowledge of and familiarity with the application of relevant legislation and the implications of this in higher education setting
Understanding the effects of a range of disabilities on individuals, family, friends, staff and potential impact on students’ university experience, and have a good understanding of risk management in relation to disability support
Excellent communication skills, both written and oratory, with the ability to deliver training to a diverse audience
Proven ability to create and manage service data recording and reporting systems, to inform service delivery plans and evidence service impact
Excellent IT skills
Experience of working in partnership with external providers, to effective positive change for a key client population
Ability to maintain high levels personal and professional resilience
Ability to interpret and apply knowledge of policies and procedures
Evidenced based advice and guidance skills
Strong attention to detail
Ability to exercise initiative and judgement in the appropriate management of student support and the ability to work independently
Gmail
Yahoomail