Gym Supervisor - Campus Services at University of Birmingham

Role Summary

Responsible for supervising a team of Gym Instructors to provide an excellent service to customers within the gym environment, ensuring safety, quality of service and providing advice to a wide range of gym users. The role is spread across both Sport & Fitness and Tiverton Gyms as well as the newly planned Vale Gym at Shackleton Hall.

Main Duties

• Responsible for providing excellent customer service to all customers at the Gym, ensuring that all enquires are dealt with appropriately and ensure that customer service standards are upheld at all time, providing the best possible service to the customer and resolving any issues.
• Deliver one to one and group demonstrations to clients, educating all customers to use equipment safely and to achieve the best possible results.
• Undertake consultations, fitness assessments and create exercise programmes for clients. 
• Engage with customers to understand their needs, coaching on proper technique in an approachable manner, as well as create and write challenges for the gym community to aspire to.
• Keep abreast of external fitness trends, ensuring that the gym is monitored for any potential opportunities for a better service, but also to ensure that any trends which are potentially harmful are mitigated.
• Ensure that gym users are observed to keep them safe and advise on proper techniques.
• Ensure systems are updated as appropriate with any maintenance issues, and undertaking all allocated tasks each day in relation to maintenance and safety checking for equipment.
• Identify any areas for efficiencies, or increased quality of service, keeping abreast of equipment wear and tear, reporting breakdowns or concerns and rotating equipment where necessary. 
• Respond to and deal with incidents and injuries, providing first aid and completing relevant documentation.
• Maintain a hygienic and clean environment. Both reactive cleaning as well as planned cleaning schedule.
• Have a positive attitude towards CPD.
• Ensure the health and safety of the gym environment is maintained.
• Manage the work rota to include pay claims for existing and casual staff.
• Service Management. Deliver and manage staff to deliver PT. Manage delivery of Exercise Programs, Consultations.
• GP referral clients and certain consultations.
• Manage the client record system in accordance with data protection.
• Manage and monitor staff within normal operating procedures for all areas of the section.
• Develop new, monitor and alter existing procedures, keeping the manuals up to date.
• Manage staff CPD.
• Manage staff rotating duties.(notice boards / gym challenges / maintenance / cleaning & supplies).
• Have regular 1-2-1’s with staff in accordance with the PDR process.
• Communication with other sections including reception, operations and team leaders.
• Attend relevant meetings. Team leader, events meetings.
• Deal with customer feedback.
• Monitor and manage the demand for free weights and gym inductions all year round.
• Manage room duty cover for staff holidays and absence.
• Train and induct new staff.
• Manage the equipment maintenance including service, repair and subsequent maintenance log.

Required Knowledge, Skills, Qualifications, Experience

Essential

• Level 2 Gym Instructor Qualification
• Experience of working in a busy Gym environment with customer contact
• Good knowledge of health and safety as related to a training environment
• Experience in delivering a high level of fitness coaching

 Desirable 

• Level 3 Personal Trainer Qualification (or equivalent)
• Degree in Sport-related field
• Up-to-date First Aid training and certification
• REPS Accreditation (Level 3)
• Experience of working in Higher Education