Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 40 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of health care. Our portfolio o...
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Head of Customer Care Representative - FIM - UK & Ireland
The Field Inventory Specialist will be responsible for processing Capital Equipment orders, monitor and reconcile cycle counts of hospital consigned and sales rep assigned inventory. He or She will also liaise with Sales team to ensure compliance with company policies is met and KPIs are reached.
Primary responsibilities will include data analysis, driving optimization programs with local business leads and customers, leveraging existing global tools and data sources.
Key Responsibilities
Support inventory management activities (count schedule, tools and progress monitoring);
Process and analyze cycle count data leveraging company tools, Microsoft Excel and ERP system;
Create, maintain and share ad hoc reporting on expiry scrap, inventory discrepancies and optimization programs;
Monitor relevant KPIs;
Support and guide new product launches and transitions;
Support roll-out and adoption of existing and new field inventory management tools;
Analyze field inventory landscape – identify priorities and opportunities for optimal balance between required service and cost (expiry scrap, inventory levels);
Build relationship with divisional business unit managers, hospital staff and other functional stakeholders;
Ensure compliance to company policies;
Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements.
Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
Handle service complaints from customers and/or sales representatives
What are we looking for in you?
At least 3 years of experience in supply chain environment or similar role
Attention to detail
Analytical approach
Solid Excel knowledge
SAP user
Customer centric
Willing to drive continuous improvement
Highly adaptable, flexible and willing to accept new ideas, processes and tool
PowerPoint, Tableau, other DB and reporting tools knowledge is a preferred qualification
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