Mastercard Inc. is an American multinational payment card services corporation headquartered in Purchase, New York. It offers a range of payment transaction processing and other related-payment services.
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Understand & define project success criteria together with customers, translate data & reports into an actionable personalisation plan, track & demonstrate success against this plan
Help customers discover & define their key segments to execute a user centric optimisation strategy
Train customers on how to use Dynamic Yield's platform to their needs
Evangelize adoption of the DY solution and achieving a high degree of customer satisfaction
Ensure appropriate resources are dedicated both internally and externally to meet/exceed project and customer expectations
Review overall project status with clients on a regular basis, usually in the form of conference calls, web presentations or onsite meetings as required
Deliver projects on-time and on-budget while communicating and resolving issues in a clear and professional manner
Communicate project status and issues internally across multiple organisational levels
Consult with clients on product features, functionality and onboarding best practices
Optimal Skills for Success:
3+ years of services/consulting experience
Business Fluent in English
Prior onboarding/project management experience preferably in a SaaS company
Hold expertise in at least 2-3 products in the space of Optimisation, CRM, Personalisation, Recommendations or Segmentation
Ability to understand complex technology and explain it simply
Understand how to manipulate, analyse and interpret data
At least 1 years of experience presenting to C-level executives as a vendor representative
Ability to multi-task, prioritise and handle issues/escalations under pressure
Committed to customer satisfaction and a passion for customer success
Ability to work independently and through teams, at multiple organisational levels
Knowledge of online marketing functions
Experience working with Publishers or eCommerce
Self-motivated, detail-oriented, with well-developed interpersonal & communication skills and a strong desire to succeed
Degree in Economics/business or any marketing-related analytical degree
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