Income Auditor – Accounts Receivable, The Savoy Hotel at Fairmont Hotels & Resorts

Your purpose as an Income Auditor will be: To ensure all income and revenue streams are accurately recorded, and that revenue processes comply with internal audit standards. You will also reconcile credit card payments with recorded revenue, and ensure all discrepancies are investigated and corrected promptly.

You will be accountable for:

• Verifying daily Revenue against the Point of Sale (POS) and Property Management System (PMS), and generating daily reports to be distributed to internal and external stakeholders.
• Posting daily online payments in the PMS
• Reconciling and allocating all credit card postings in the PMS against payments received from the bank, and promptly correcting variances.
• Reconciling and merging operational packs on a weekly basis, ensuring adherence to Internal Audit standards.
• Reconciling daily SK Chase vouchers
• Responding to guest queries within a 48 hour timeframe.
• Processing refunds and allowances in a timely manner, ensuring that adjustments are correctly authorised and comply with the internal audit policy.
• Performing a weekly reconciliation of all room postings for specific F&B outlets
• Posting revenue related month-end journals and reconciling the associated balance sheets.
• Performing any additional tasks as instructed by the Accounts Receivable & Income Audit Leader or Finance Manager.

Qualifications

What you will need to do this role? :

• An enthusiastic and positive personality with the ability to build trusting relationships with others.
• Strong communication skills, both written and verbal.
• Excellent administrative and organizational skills with a proven ability to manage multiple tasks effectively.
• Great attention to detail and a focus on producing high-quality work.
• A team player with a high degree of professionalism.
• A commitment to continuous improvement.
• The ability to analyse large amounts of data.
• Professional knowledge of Microsoft Excel and the Microsoft Office suite of applications.
• Previous experience in the hospitality industry.
• Knowledge of Opera Cloud and Silverware systems (desirable).